Engineer - Customer Support

Please enter the Job Description here.We are looking for an intern to support customer engagement and basic technical assistance for Chaos products such as V-Ray and Enscape . The role will involve responding to basic support queries, interacting with users to document project experiences, and assisting in building AI-enabled knowledge resources for frequently asked questions.

Key Responsibilities:

• Handle basic customer support tickets and assist users with initial queries related to Chaos tools.

• Coordinate with users to gather project insights and experiences and convert them into case studies and blog content .

• Assist in developing AI-enabled FAQ resources and knowledge base content for common user queries.

• Support creation of short help videos and documentation for frequently asked product questions.

• Maintain records of customer interactions and support responses .

Requirements:

• Basic understanding of Chaos as a brand and visualization tools such as V-Ray or Enscape .

• Good communication and problem-solving skills .

• Interest in AI tools and knowledge base development .

• Ability to interact with users and document information clearly.

• Candidate must bring their own laptop .