Engineer - Digital Platforms

The Digital Platform Support Engineer is responsible for providing technical support and maintenance for digital client platforms, with a focus on those hosted on Azure Platform and windows platform. This includes troubleshooting issues, identifying, and fixing defects, and implementing enhancements to improve system performance. Digital Platform Support Engineer will work closely with other members of the product development teams and stakeholders across the organization to ensure that applications are running smoothly and meeting the needs of users.

Key Responsibilities

• Providing technical support for a range of applications hosted on Azure, Data center including diagnosing, and troubleshooting issues, identifying, and fixing defects, and implementing enhancements

• Assisting with the deployment and testing of new components and updates to the digital client platform

• Collaborating with other members of the IT team and stakeholders to gather and understand requirements, prioritize tasks, and provide timely resolution of issues

• Maintaining documentation and records of support activities and processes

• Participating in On-Call rotation to provide after-hours support as needed

Key Requirements

• Bachelor s degree in computer science or a related field

• 5+ years of experience in application support or a similar technical role

• Knowledge of Microsoft applications: MS Dynamics AX

• Should be able to handle multi server s applications infrastructure.

• Proactive application monitoring, analyzing and fixing issues that arise.

• Manage application releases and hotfixes - both regular and ad-hoc.

• Experience with monitoring tools.

• Strong problem-solving and analytical skills

• Knowledge of MSSQL and experience working with REST APIs and web services

• Excellent communication and collaboration skills

• Flexibility to work outside of normal business hours as needed.

• Knowledge of cloud services like Azure AWS.

Key knowledge and experience

Very good working knowledge of Global IT infrastructures.

• Strong knowledge on IIS administration, configuration.

• Knowledge of handling multi servers applications and Architecture.

• Knowledge of cloud platforms: Windows Azure and AWS (optional)

• Knowledge of microservices

• Management tools/Software: Helix.

• Proficiency with OOPS concepts, C#.NET, ASP.Net, MVC, ADO.Net, Web API

• Proficiency with database technology such as MSSQL.

• Good understanding of fundamental front-end languages such as HTML, CSS, Angular and JavaScript

General skills:

• Team player.

• Constant learner self-motivated person.

• Analytical and problem-solving skills.

• Ability to work without direct supervision.

• Ability to work under pressure.

• Ability to resolve conflicts.

• Good communication and interpersonal skills.

• Familiar with ITIL ITSM principles.

Whats in it for you

Pathways for career development

• Work with colleagues and clients around the world on interesting and challenging work.

• We provide internal career opportunities, so you can take your career further within TMF.

• Continuous development is supported through global learning opportunities from the TMF Business Academy.

Making an impact

• you'll be helping us to make the world a simpler place to do business for our clients.

• Through our corporate social responsibility program, you'll also be making a difference in the communities where we work.

A supportive environment

• Strong feedback culture to help build an engaging workplace.

• Our inclusive work environment allows you to work from our offices around the world, as we'll as from home, helping you find the right work-life balance to perform at your best.

Other Benefits

• Marriage Gift policy

• Paternity Adoption leaves

• Interest free loan policy

• Salary advance policy

• Covid support taskforce

• we'll being initiatives