Engineer - Expression of Interest

About the role

The Level 3 Engineer provides advanced technical support, troubleshooting, maintenance, and engineering services for an enterprise capability. Reporting directly to the Senior Manager - Engineer, who serves as the program's Technical Authority, the role supports system availability, incident resolution, software maintenance, configuration management, and engineering change activities across the enterprise environment. The Level 3 Engineer serves as the primary escalation point for complex technical issues that cannot be resolved by the Level 1 Service Desk and applies a comprehensive understanding of engineering principles, practices, and technologies to diagnose and resolve a diverse range of technical challenges. Operating with a high degree of autonomy, the role adapts established methods to address unique circumstances, develops practical and innovative solutions, and contributes to continuous service improvement.

Key responsibilities

• Oversee system integration initiatives, addressing compatibility factors between hardware, software, and network components
• Diagnose intricate system failures, applying specialized knowledge to recommend lasting resolutions
• Provide advanced technical support, troubleshooting, and engineering services for an enterprise system
• Serve as the primary escalation point for complex incidents and technical issues that cannot be resolved by the Level 1 Service Desk
• Perform maintenance, software updates, system upgrades, and configuration changes in accordance with approved engineering and change management processes
• Monitor system performance and reliability, proactively identifying risks, trends, and degradation, and implementing improvements to enhance availability and resilience
• Create, maintain and improve technical documentation, maintenance records, and engineering artefacts in accordance with contractual and program requirements
• Engage in on-call support arrangements and contribute to continuous improvement initiatives, engineering governance activities, and operational support objectives

About you

• Minimum of 5 years of related experience with a Bachelor's degree; or 3 years and a Master's degree; or a PhD without experience; or equivalent work experience
• Comprehensive understanding of engineering principles and the ability to adapt to new challenges
• Strong interpersonal and persuasion skills for collaborating with varied audiences
• Demonstrated competence in leading or influencing key tasks within a project
• Proven track record of solving complex engineering problems with creativity and sound judgment
• Experience supporting software deployments, system upgrades, configuration changes, and lifecycle sustainment activities
• Working knowledge of configuration management, change management, and IT Service Management (ITSM) processes and tools
• Demonstrated ability to communicate effectively with technical and non-technical stakeholders and work collaboratively within a multidisciplinary team
• Australian Government NV2 clearance (or ability to obtain and maintain)