Engineer, Field Service (based in Taiwan, relocation provided)

★ Please submit your application directly through the ASM Careers website. Applications submitted via the official site will be prioritized for resume review.

★ Application Portal : https://www.asm.com/open-vacancies/engineer-field-service-4592238101?gh\_jid=4592238101

About the role

As a Field Service Engineer at ASM, you will have opportunities to get involved in a wider scope of work compared to larger competitors. While the workload is challenging, you are given the independence and autonomy to perform at your peak. This role requires thinking outside of the box in an innovative manner, collaborating with others to deliver creative solutions, working well under pressure, and paying great attention to small details. This role will be based in Taiwan and successful candidates will be provided with relocation benefits. Shift work and on-call working mode will be required. Domestic and international travel of at least 25–50% will be required for this role.

Key responsibilities

• Evaluate, understand and identify current customer needs, while also anticipating future needs and building long-term sustainable relationships and solutions
• Develop action plans for problem resolution and present to internal and external customers
• Ensure communication channels via phone, email, and presentation facilitate efficient and consistent customer follow-up
• Develop improvements for processes, hardware and software for continuous improvement of ASM equipment and business operations
• Coach and mentor lower level FSEs to higher level skill sets
• Project manage new evaluations and present to client, ensuring the success of the project
• Lead new site start-up and planning/risk assessment for readiness and execution to get customer recognition and satisfaction
• Define project scope and resource planning together with BU, escalate to Manager for resource gaps
• Work independently on highly complex problems while meeting project and task timelines, objectives and goals
• Support CS EE, Sales and BU as one team to ensure successful site-based operations and service

About you

• Minimum Bachelor Degree or Master's Degree in an Engineering discipline
• 0–3 or 4–8 years of technical experience and deep business perspective, preferably in the Semiconductor, Capital Equipment, or CVD related industry
• EPI, CVD or PECVD relevant experience is a plus
• Basic troubleshooting techniques in repairing complex microprocessor controlled electromechanical systems
• Strong positive attitude with excellent customer service skills
• Clear and concise English and Chinese verbal and written communications to handle Chinese speaking customers or vendors
• Knowledge of structured problem solving techniques
• Ability to work in a team environment, independently and/or with limited supervision
• Ability to handle multiple tasks
• Valid driver's license is required for this role

About us

For over 55 years ASM has been at the forefront of innovation and what's technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.