Sourceo
Engineer - Global Customer Service Operations
1 month ago
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Important information
Contract type:
Permanent
Location:
Maharashtra, India
Work mode:
Onsite
Published on:
15 September 2026
What they need
To support customers for the daily down calls, service degradation cases, and service requests. Perform First level troubleshooting followed by timely updates to the customer within the prescribed turnaround time. Follow up with TCL internal teams for resolution & support. Follow up with the customer for customer-end dependency cases. Follow up with customers to clear permission issues for last-mile migration. Escalation within internal teams for timely restoration of customer services. Escalation within customer teams for timely restoration of customer services. Use of internal tools for troubleshooting the issues. Good communications skills. Basic knowledge of IP and transmission network
Required Skills
- customer service
- mpls
- network support
- network protocols
- troubleshooting
- ip
- transmission network
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