Engineer II, IP Networking

About the Role

We are seeking a motivated and technically strong Engineer II, IP Networking to join our Core Network Engineering team. This position plays a key role in supporting, designing, implementing, and maintaining enterprise and carrier-grade IP network infrastructure, including Corporate LAN, Data Centre Networks, Service Backbone, WAN, and Security platforms.

The successful candidate will work closely with internal stakeholders, business units, vendors, and project teams to deliver reliable, secure, and high-performing network services while supporting strategic transformation initiatives and enterprise solutions.

Key Responsibilities

Network Engineering and Operations

• Maintain and support enterprise and service network infrastructure to ensure high availability, reliability, and performance.
• Monitor network health and proactively identify potential service-impacting issues.
• Perform troubleshooting, fault diagnosis, and service restoration for network-related incidents.
• Ensure network services meet operational KPIs and service level requirements.

Network Design & Project Delivery

• Participate in the planning, design, deployment, and optimization of IP networking solutions.
• Provide technical support and consultation for enterprise customer projects, internal business initiatives, and system integration projects.
• Evaluate technical feasibility, network connectivity, routing design, capacity requirements, and security controls.
• Support implementation of new technologies and network enhancements.

Incident, Problem & Change Management

• Execute network changes following established governance and change management processes.
• Investigate incidents and perform root cause analysis to prevent recurring issues.
• Collaborate with cross-functional teams to ensure timely resolution of service-impacting incidents.
• Maintain operational excellence through continuous improvement initiatives.

Vendor & Stakeholder Coordination

• Coordinate with technology partners and vendors for project delivery, maintenance activities, and technical escalations.
• Work closely with internal engineering, cybersecurity, IT, and operations teams on network-related initiatives.
• Ensure vendors deliver services and support according to agreed standards and timelines.

Network Security, Compliance & Documentation

• Support network security controls and best practices across the infrastructure environment.
• Assist in PCI, ISO, and other compliance audits by preparing technical documentation and audit evidence.
• Maintain accurate network diagrams, configuration records, operational procedures, and technical documentation.
• Ensure compliance with corporate security and governance requirements.

Requirements

• Bachelor's Degree in Computer Science, Information Technology, Telecommunications Engineering, or related disciplines.

• 1-4 years of hands-on experience in IP networking, network operations, technical support, telecommunications, or infrastructure engineering.

• Fresh graduates with strong networking knowledge and relevant internship experience are welcome to apply.

• Solid understanding of TCP/IP networking concepts, routing and switching technologies.

• Hands-on exposure to LAN, WAN, Data Centre, Wi-Fi, and enterprise network environments.

• Knowledge of network security technologies, firewalls, access control, and threat protection.

• Familiarity with routing protocols such as OSPF, BGP, and network troubleshooting tools.

• Experience supporting large-scale enterprise or telecommunications networks is an advantage.

• CCNA, CCNP, or equivalent networking certifications preferred.

• Knowledge of network monitoring and performance management tools.

• Exposure to ITIL processes, change management, and incident management practices is advantageous.

• Strong analytical and problem-solving skills.

• Self-motivated, proactive, and eager to learn new technologies.

• Effective communication and stakeholder management abilities.

• Able to work independently and collaboratively in a fast-paced environment.

• Willing to provide after-office-hours support and participate in maintenance activities when required.

• Good command of spoken and written English and Chinese.