Engineer, Infrastructure Operations

About the role

Project manage and lead a program for efficient site survey and deployment of SPTel's dark fibre from MDF to non-residential premises. Lead patching and SFP installation activities end to end, performing pre- and post-installation verification and updating changes to the Single-Line-Diagram (SLD). Conduct monthly site inspections and infrastructure spot checks to ensure compliance with operational, safety, and quality standards. Oversee island-wide diversion and new projects scheduled by in-house contractors, and support service restoration and recovery efforts during major incidents and network outages.

Key responsibilities

• Project manage and lead a program for efficient site survey and deployment of SPTel's dark fibre from MDF to non-residential premises
• Lead patching and SFP installation activities end to end, performing pre- and post-installation verification and updating changes to the Single Line Diagram (SLD)
• Conduct daily roll call meetings and weekly contractor meetings
• Conduct monthly site inspections and infrastructure spot checks to ensure compliance with operational, safety, and quality standards
• Track and ensure 100% compliance to claim approving processes and WO/PO closure on time
• Manage conflict resolution regarding payment, access, and installation
• Track and report all operation activities using MS Planner tool
• Oversee island-wide diversion and new projects and schedule by in-house contractors
• Review, verify, and approve contractor's claim submission in accordance with project requirements and contractual obligations
• Support service restoration and recovery efforts during major incidents, service disruptions, and network outages

Requirements

• Degree or Diploma in Telecommunications, Computer Engineering, Civil Engineering, or an IT-related technical field
• At least 3 years of hands-on experience working within passive infrastructure operations, inside plant (ISP), or outside plant (OSP) environments
• Strong working knowledge of outside plant infrastructure including telecom ducts, manholes, fiber splicing, and optical distribution setups
• Familiar with site acquisition and deployment of in-building telco facilities and assets
• Able to negotiate and work with difficult clients with strong project management skills
• Ability to handle project cost tracking, negotiate contractor claims, and manage conflict resolution
• Strong analysis of fibre test reports including operating OTDR and power meter
• Strong analytical and problem-solving skills with ability to assess operational issues and recommend effective solutions
• Able to work independently and collaboratively with contractors, colleagues, building management teams, and developers
• Self-motivated, customer-focused, and capable of performing effectively in a fast-paced, high-pressure environment