Engineer IPTV Operations

Important: After reviewing the key responsibilities and deciding to apply, you will need to complete an AI-based chat interview. This is part of the application process. The interview is not timed, but please complete it within a reasonable period for your application to move forward.

Key Accountabilities

• 24x7 availability and to handle the escalations as and when required. Coordination with the Carriers partners for Trouble Ticket resolution.
• Able to generate Audit, health, capacity Reports
• Perform IGW tasks including testing with new partner
• Acceptance Testing and New Feature Implementation
• Handling Customer Complaints
• Configuration Changes in IGW core nodes ( SOFTX3000, SBC)
• Trouble Ticket resolution within SLA
• Operations and maintenance of SBC and IGW
• Able to read, understand and analyses to the call flow and Telecom Protocol traces
• Have strong communication ability with customer and handle VIP care cases.

Qualifications

• Bachelor degree in Electrical & Electronic or Telecommunications or Computer engineering or equivalent.

Experience

• More than 6 to 7 years of experience in Mobile Core network (IP Nating, SIP, and SS7 Signalling) and telecom technologies with team management and analytical abilities.

Skills

• Good Knowledge about the following is must: SS7 ISUP, SIGTRAN, SIP, IP network , International Call Setup Call flow.
• Good knowledge core protocols like H.248, SIP, SS7, and SS7 over IP SIGTRAN, SIP/SIP-I/SIP-T, A-interface through knowledge of configuration and troubleshooting.
• Time and resource management.
• Report analysis skills.
• Communication, Flexibility and Customer Service Orientation.
• Work under pressure an able to motivate and inspire the team.
• Strong troubleshooting skills.

About Us Who we are: A young UAE based company focused on finding talented people, helping them and our clients to grow

What we do: Delivering great customer experiences is at the heart of what we do. We do this by creating meaningful connections between brands and their customers, by providing the right people who seamlessly integrate into our clients’ organizations to deliver great experiences.

About The Team About Emirates integrated Telecommunications Company PJSC The Emirates Integrated Telecommunications Company PJSC was founded in 2005. We are the UAE’s second licensed telecommunications operator. We operate under two brands: du (launched in 2007) and Virgin Mobile the region’s first digital service (started operations in September 2017). We are listed on the Dubai Financial Market (DFM) and trade under the DU ticker (Bloomberg DU UH, Refinitiv DU.DU). Our core shareholders are government-related entities (Emirates Investment Authority 50.12%, Emirates International Telecommunications 19.7%, Mamoura Diversified Global Holding PJSC 10.06%) and the remaining by public shareholders.