Engineer - IT Hardware Maintenance Service (Chinese Speaking)

Job Summary

Responsible for the maintenance and troubleshooting of all client hardware equipment under Maintenance Service Agreements (MA). This includes Servers, Enterprise Storage, Tape Libraries, and Network Devices to ensure the continuous operation of client IT Infrastructure and minimize downtime in strict adherence to defined SLA standards.

Key Responsibilities

• Hardware Troubleshooting & Repair: Inspect, diagnose, and resolve hardware component failures (Servers, Enterprise Storage, Tape Libraries, Network Switches/Routers) at customer on-site locations.
• Log Verification & Diagnostics: Extract and analyze Hardware Logs and System Health Logs to perform root cause analysis and execute accurate corrective actions.
• Part Replacement & System Restoration: Perform defective spare parts replacement, RAID volume/array reconstruction, and basic hardware/network reconfigurations to restore system operations.
• Preventive Maintenance (PM): Conduct routine preventive maintenance inspections according to contract schedules and prepare comprehensive hardware health reports for clients.
• SLA & Standby Support: Provide on-call/standby technical support according to shift schedules, responding to critical incidents on-site within defined SLA response times.
• Service Documentation: Complete detailed Service Reports and Incident Action Plans for submission to clients and record all service activities into the company system.

Qualifications

1. Education: Bachelor’s Degree or High Vocational Certificate (Diploma) in Computer Engineering, Electronics, Information Technology, or related fields.

2. Experience: 1–5 years of experience in Hardware Maintenance Support, Field Engineering, or On-site System Support.

3. Hardware Expertise (Hands-on experience with the following major vendors):

   • Server & Blade: IBM System x / ThinkSystem, Lenovo, Dell PowerEdge, HPE ProLiant, Huawei, Fujitsu
   • Enterprise Storage & Backup: IBM Storwize / Storage, Dell Storage, HPE Storage, NetApp, QNAP, Tape Libraries (IBM / Dell / HPE)
   • Network Hardware Support: Cisco (Switches, Routers), HPE/Aruba, Dell, Huawei (Focusing on Hardware Part Replacement & Configuration Backup/Restore)

4. Technical Skills:

   • Strong understanding of RAID configurations (RAID 0, 1, 5, 6, 10), SAN Switches, Fibre Channel architecture, and internal server/storage components.
   • Proficient in reading and interpreting Hardware Logs to accurately order spare parts and execute replacement procedures.

5. Other Requirements:

   • Willingness to work shifts or be on-call for emergency incident support outside normal business hours (per SLA commitments).
   • Positive attitude, highly responsible, and capable of working effectively under pressure.
   • Good command of spoken/written Thai and working knowledge of English for technical documentation and job communication.

Join DCSS (Thailand) Co., Ltd. and make a difference in IT service delivery!