Engineer- IT Infra

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Operation Skills

• Implement desktop and server systems that utilize industry best practices to meet corporate objectives.

• Deploy workstations, servers, printers, Antivirus, local firewalls, encryption systems, and all host security systems.

• Monitor and manage IT cloud environments – AWS and Azure, Windows and potentially Linux based.

• Manage daily audit processes, backup process completion, group notifications and escalation processes.

• IT and cloud hosting related ticket management, i.e., resolving a variety of internal and customer based issues.

• Customer Support on phone & email and L1 troubleshooting.

• Manage user accounts, permissions, access rights, and storage allocations.

• Manage enterprise directory services and supporting server infrastructure.

• Practice network asset management, including maintenance of network component inventory.

• Manage, Monitor, and fix issues generated from applications, cloud and security system

• Handle operating system security patching and monitoring.

• Plan and implement server upgrades, maintenance fixes, and vendor-supplied patches.

• Develop, document, and maintain policies, procedures and associated training plans for system administration and appropriate use.

• Install, configure, test, maintain, monitor, and troubleshoot end user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, and mobile devices.

• Where required, install, configure, test, maintain, monitor, and troubleshoot associated end user software and networking software products.

EDUCATION & EXPERIENCE

Required Skills/Abilities:

• Working technical knowledge of network, PC, and platform operating systems, including MS Office, MS Windows 2012, MS Windows 2016 and beyond.

• Working technical knowledge of current systems software, protocols, and standards, including firewalls, Active Directory, MS SQL and MS Exchange Online.

• Working experience with Amazon Cloud

• Experience installing, configuring, and maintaining all manners of server hardware, storage, and associated network equipment, including SCSI, RAID, and I/O topology.

• PowerShell / Script writing a plus.

• Hands-on software and hardware troubleshooting experience.

• Experience documenting and maintaining configuration and process information.

Soft Skills:

• Self-Learner: self-motivated and directed, with keen attention to detail.

• Strong customer service orientation.

• Ability to present ideas and solutions in user-friendly language.

• Good written and oral communication skills; good interpersonal skills.

• Strong analytical and problem-solving abilities

• Ability to effectively prioritize and execute tasks.

• Ability to conduct research into hardware and software issues and products as required.

Educational Background/ Other Requirements

• Bachelor’s Degree in IT or in the field of computer science

• 3-5 years relevant work experience.

• Certifications in Microsoft and/or AWS system technologies beneficial

• Be willing and able to work flexible hours, including work in the evenings, midnight shifts, on the weekends and during holidays (scheduled and unscheduled).

• MUST be willing and able to go into the office for shifts.

DESIRED BEHAVIORS*

• Technically proficient – knows role and has a solid familiarity with tasks and responsibilities.

• A bias to action – a willingness to “jump right in” with an emphasis on producing results.

• Highly collaborative – an affinity for solving complex problems through dialog with team members.

• Curiosity – always seeking the “why’s” and “how’s” in the interest of continuous learning and the mastery of a craft.

• Innovation – the courage to challenge prevailing assumptions and suggest better ways of doing things to achieve business value.

• Comfortable with ambiguity – can begin to explore and solve complex problems even when the problem and solution are not always well defined.

• Display ethical character and competence - acts with integrity and intent, is accountable for own actions, behaves per the values. Act as a good citizen of Naviga