Engineer – IT Service Operations

Engineer – IT Service Operations

• Permanent, full-time position
• Based primarily at our Māngere campus in Auckland and reporting to our Hamilton-based IT team
• Free health and life insurance
• Generous leave entitlements, including additional leave based on length of service
• Free onsite parking
• A supportive, whānau-friendly workplace

Mō mātou | About us

As a proudly kaupapa Māori tertiary education provider, tauira success is at the heart of everything we do. Our vision, whānau transformation through education, guides our commitment to delivering high-quality learning experiences grounded in Māori values, culture, and identity.

Our kaimahi enjoy a range of benefits that support their wellbeing and work-life balance, including:

• Free Southern Cross health insurance and life insurance
• Four additional leave days each year for Matariki and Christmas
• Special leave provisions for cultural and sporting commitments
• Free parking at our main campuses

Mō tēnei mahi | About the role

As an Engineer – IT Service Operations, you will play a key role in providing responsive and customer-focused IT support to kaimahi and tauira across Aotearoa. This position combines Service Desk responsibilities with onsite technical support at our Māngere campus.

You will be the primary IT presence onsite, delivering hands-on technical assistance and helping maintain a reliable, effective technology environment. Working as part of the wider IT Service Operations team, you will support the delivery of high-quality IT services while contributing to continuous service improvement initiatives.

Your responsibilities will include:

• Responding to support requests via phone, email, chat, and the service portal
• Providing onsite and deskside support to kaimahi at Māngere and other regional sites periodically.
• Troubleshooting hardware, software, network, and device-related issues
• Installing, configuring, and deploying ICT equipment and systems
• Monitoring and maintaining ICT systems to ensure reliability and performance
• Contributing to service improvements, documentation, and knowledge resources
• Building positive relationships through excellent customer service

Working hours

This role operates on a hybrid work schedule designed to support tauira learning patterns while maintaining Service Desk service levels. Standard operational hours are 8:00am to 6:00pm, with rostered shifts scheduled within these hours.

To align with peak student support requirements, team members may occasionally be rostered to later shifts, for example 10:30am to 7:00pm, to provide extended Service Desk coverage during periods of increased demand. In addition, the role includes rostered Saturday shifts and may require occasional after-hours support to meet operational needs.

Work rosters will be communicated in advance wherever practicable to support effective workforce planning and promote a healthy work-life balance.

Mōu | About you

To succeed in this role, you will bring a strong customer service focus, solid technical knowledge, and a proactive approach to problem-solving.

You will have:

• A Level 5 Diploma in Computing or a related qualification.
• At least two years' experience in an IT support environment, including Service Desk or deskside support
• Sound knowledge of IT infrastructure, hardware, software, and networking
• Experience supporting Microsoft Active Directory and Apple operating systems.
• Strong communication, organisation, and troubleshooting skills
• A willingness to work within a kaupapa Māori environment and further develop your understanding of āhuatanga Māori

Why Te Wānanga o Aotearoa?

As a wānanga founded by Māori, we are committed to empowering learners, strengthening communities, and creating meaningful opportunities through education. Joining Te Wānanga o Aotearoa means becoming part of an organisation where your contribution has a genuine impact

We offer:

• Meaningful work aligned to a kaupapa-driven purpose
• A collaborative and supportive team culture
• Opportunities to grow both professionally and personally
• The chance to deepen your understanding of Te reo Māori while advancing your IT career

Kua whati te tai, tono mai! | Apply now

If this opportunity aligns with your skills, experience, and aspirations, we encourage you to apply. Applications will be reviewed as they are received, and the vacancy may close once a suitable shortlist has been identified.

A position description is available on our careers website. For further information, please contact [email protected].

Te Wānanga o Aotearoa is committed to fostering a culturally enriching, inclusive, and supportive workplace. Nau mai, haere mai, tauti mai.