Engineer - IT Service Operations

• Join our team to shape the future of education!
• Permanent, full-time role onsite Porirua campus
• Free health and life insurance, generous leave provisions plus additional leave based on length of service, free car parking.
• Respond to technical support requests as the primary onsite support engineer, via phone queue and our ITSM portal

Mō mātou | About us

As a proudly kaupapa Māori tertiary educator, ‘tauira success’ is our mission and ‘whānau transformation through education’ is our vision, guiding our commitment to delivering quality education programmes underpinned by Māori culture and values.

Our kaimahi (employees) enjoy a whānau-friendly workplace and a great range of benefits to support their wellbeing and that of their whānau:

• Free Southern Cross health insurance and life insurance.
• Four extra leave days each year to celebrate Matariki and Christmas, plus special leave available for those involved in cultural or sporting events.
• Free car parking at our main campuses.

Mō tēnei mahi | About this job

As an Engineer – IT Service Operations, you’ll provide frontline support to kaimahi and tauira across Aotearoa. You’ll be the go-to expert for resolving technical issues, supporting system reliability, and ensuring our users receive timely, high-quality assistance. This role includes remote and onsite support, troubleshooting, system maintenance, and participating in process improvements. 

Mōu | About you

• Respond to technical support requests across phone, chat, email, and the support portal.
• Troubleshoot and resolve hardware, software, and network issues.
• Provide onsite support for installations, upgrades, and equipment setup.
• Monitor and maintain ICT systems to support stability and performance.
• Contribute to continuous improvement of processes and service delivery.
• Build strong relationships and deliver excellent customer service to all users.

What you’ll bring

• Diploma in Computing (Level 5) or relevant qualification.
• Microsoft Certified Professional (MCP).
• 2+ years’ experience in an IT service desk or remote support role.
• Strong understanding of IT infrastructure, hardware, software, and networking.
• Experience with Microsoft Active Directory and Microsoft/Apple operating systems.
• Excellent communication, planning, and problem-solving skills.
• A willingness to participate in cultural activities and develop knowledge of āhuatanga Māori.

Why Te Wānanga o Aotearoa?

We are a wānanga — a tertiary institution founded by Māori, deeply rooted in mātauranga Māori, and committed to empowering learners and communities. Our unique environment offers:

• A kaupapa-driven workplace where your mahi has cultural and social impact
• A collaborative, supportive team environment
• Opportunities for personal growth in both your technical career and your te ao Māori journey

Kua whati te tai, tono mai! | Apply today!

If we’ve outlined a role that matches your capabilities and aspirations, and a workplace that appeals, apply today as applications will close as soon as we have a suitable shortlist.

A position description is available on our career’s website.  For any other queries, please email [email protected]

Te Wānanga o Aotearoa is committed to providing a culturally enriched, inclusive, and supportive workplace. Nau mai, haere mai, tauti mai!