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Engineer - Knowledge Mgmt, ServiceNow

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Onsite

Engineer - Knowledge Mgmt, ServiceNow

HCLTech

Engineer - Knowledge Mgmt, ServiceNow

Skills

Knowledge ManagementServiceNowMicrosoft TeamsSAP SuccessFactors

10 days ago

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Important information

Salary:

$37,000 – $58,000 / year

Location:

United States

Work mode:

Onsite

Published on:

16 October 2026

What they need

Job Summary

Documentation & knowledge transfer: runbooks, work instructions, SOPs, knowledge base articles, training curriculum, process mapping, technical-to-business translation Transition & operations: managed services transition, ITSM (ServiceNow), Service Desk operations, business continuity documentation, SME engagement Tools: ServiceNow, Aternity, Microsoft 365, SharePoint, Teams, Power Automate, Forms, Snagit,

Key Responsibilities

Documentation & knowledge transfer: runbooks, work instructions, SOPs, knowledge base articles, training curriculum, process mapping, technical-to-business translation Transition & operations: managed services transition, ITSM (ServiceNow), Service Desk operations, business continuity documentation, SME engagement Tools: ServiceNow, Aternity, Microsoft 365, SharePoint, Teams, Power Automate, Forms, Snagit,

Skill Requirements

Documentation & knowledge transfer: runbooks, work instructions, SOPs, knowledge base articles, training curriculum, process mapping, technical-to-business translation Transition & operations: managed services transition, ITSM (ServiceNow), Service Desk operations, business continuity documentation, SME engagement Tools: ServiceNow, Aternity, Microsoft 365, SharePoint, Teams, Power Automate, Forms, Snagit,

Must Have Skill

CA Service Desk Manager,BMC Remedy Action Request System,ServiceNow,Knowledge Management

Good to Have Skill

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