Engineer on Site - SDWAN

About the role

This is a Network Engineer position responsible for monitoring, maintaining, and optimizing network infrastructure and SD-WAN devices. The role involves configuring and troubleshooting network equipment, particularly Cisco and SD-WAN systems, while ensuring network availability and reliability according to operational standards.

Key responsibilities

Job Description

• Monitor and maintain network infrastructure, Cisco devices, SD-WAN, and Enterprise connectivity services.
• Perform network configuration and troubleshooting across physical, network/protocol, wireless/RF, service, and security layers.
• Handle customer complaints related to connectivity and mobile services, including analysis, troubleshooting, and follow-up until resolution.
• Coordinate with customer PICs, internal teams, MSHS (NEOM/FOP), and partners to resolve incidents and network issues.
• Manage spare parts and coordinate deliveries to DOP or customer locations.
• Perform Trouble Ticket reconciliation and maintain documentation of network, maintenance, and troubleshooting activities.
• Prepare reports on network/service performance, incidents, and improvement initiatives.
• Provide on-site support at customer locations or HQ when required.

Qualifications:

• Minimum S1 degree in Information Technology, Telecommunications, Computer Engineering, Information Systems, or related field
• Minimum 3-5 years of experience as a Network Engineer, Network Support, or similar role
• Experience configuring Cisco devices
• Experience implementing, managing, monitoring, and troubleshooting SD-WAN
• Understanding of Layer 3 network concepts, routing, switching, and network protocols
• Experience troubleshooting networks across physical layer, network/protocol layer, wireless/RF, service layer, and security layer
• Understanding of TCP/IP, VLAN, routing, switching, and basic network security
• Ability to systematically analyze and troubleshoot network issues
• Capability in monitoring, maintenance, and documentation of network devices and infrastructure
• Required: Cisco Associate level certification (CCNA)
• Additional networking certifications are valued
• Strong analytical, problem-solving, communication, and teamwork skills