Engineer-Service

Key Responsibilities

• Troubleshoot and repair electronic devices and PCBs up to component level.
• Perform SMD soldering/desoldering and component replacement.
• Attend customer complaints and ensure timely resolution as per defined TAT.
• Maintain service records and update SAP/CRM in real time.
• Manage service spare parts and ensure proper consumption and inventory control.
• Coordinate with the Central Service/Technical team for complex issues.
• Maintain proper repair quality and minimize repeat complaints.
• Prepare and submit required service reports on time.
• Follow defined service processes, safety and 6S standards.
• Travel to customer locations as required.

Required Skills

• Good knowledge of electronic components and circuits.
• Hands-on experience in PCB troubleshooting and SMD soldering.
• Knowledge of DMM, Oscilloscope and Power Supply.
• Basic computer knowledge; SAP/CRM knowledge will be an advantage.

Qualifications

• ITI / Diploma in Electronics or related field.
• 1–2 years of experience in electronics servicing, repair or field service.
• Freshers with strong practical electronics knowledge may also be considered.