Engineer, Software (Applications)

Job Description/Preferred Qualifications

• Install, configure, and upgrade KLA software products at customer sites.
• Provide technical support, troubleshooting, and root-cause analysis for customer issues.
• Manage customer projects, including beta evaluations and new product adoption.
• Work closely with HQ engineering, product teams, and local business units to resolve technical issues and support business objectives.
• Prepare software documentation, training materials, and support records.
• Escalate complex issues to R&D and collaborate on long-term fixes and product improvements

Minimum Qualifications

• Bachelor’s Degree in Computer Science/Management Information System or related field
• Proficient at MS Windows O.S Administration, Oracle DB Management, various non-relational DB experience, Cloud hosting applications experience
• PowerShell scripting and MS SQL Server Administration Experience
• Domain knowledge of semiconductor manufacturing process
• Experience installing and maintaining an enterprise application, such as DMS/YMS/MES system experience
• Good software documentation skills
• Good problem-solving skills
• Customer facing project management experience is essential
• Up to 30% International travel required