Engineer/ Sr. Engineer - Customer Quality

1. Customer Complaint Handling Receipt, investigation, resolution & closure of customer complaints using structured problem-solving tools (8D, 5Why, Fishbone, etc.)

2. Customer Communication & Visit Support
Timely communication with OEMs, participation in audits, meetings, and support for customer visits

3. Customer Complaints Analysis Coordinate return part analysis, Customer complaint data review, and feedback loop to internal teams

4. Quality Improvement Initiatives Drive actions based on VOC (Voice of Customer), customer scorecards, warranty reduction programs

5. Audit Management Support in IATF, customer-specific audits and ensure closure of quality concerns raised by customer

6. Reporting & Documentation Maintain logs for customer complaints, 8D reports, KPI dashboards, lesson learned documentation

7. Coordination with CFT Act as bridge between customer and internal CFT (QA, Production, NPD, Logistics) to drive resolutions

8. Training & Capability Building Train internal team and operators on lessons learned and customer quality requirements