Engineer (Support & Operations)

Job Summary

The Logistics & Hardware Provisioning Technician is a dual-function role responsible for managing warehouse operations—including shipping, receiving, and inventory control—as well as provisioning and deploying IT hardware such as laptops, smartphones, and tablets. This position ensures timely and accurate handling of physical goods and supports end-user technology readiness.

Key Responsibilities

Logistics OperationsReceive, inspect, and verify incoming shipments against orders.Pick, pack, and prepare outbound shipments with proper labeling and documentation.Operate forklifts, pallet jacks, and other material handling equipment safely.Maintain accurate inventory records and perform cycle counts.Coordinate logistics with carriers and schedule pickups/deliveries.Ensure warehouse cleanliness and compliance with safety protocols.Hardware ProvisioningProvision laptops, smartphones, and tablets using imaging tools and mobile device management (MDM) platforms.Install operating systems, drivers, and approved applications.Perform basic hardware diagnostics and repairs.Track assets and maintain documentation in inventory systems.Support onboarding/offboarding by preparing and reclaiming devices.applications to the HCL Tech and other knowledge management channels.Accountable for all assets handled, including but not limited to, virtual tracking, physical tracking, and physical condition.

Skill Requirements

Must Have Skill

Functional Testing: Hardware

Good to Have Skill

Other Requirements