Engineer, Technical Services (Chromatography system)

Key Responsibilities:

• Manage day-to-day service operations and ensure service activities are delivered efficiently and in accordance with company standards
• Monitor service performance and support achievement of service revenue, profitability, and customer satisfaction targets
• Coordinate service schedules, resource allocation, and manpower planning to maximize service efficiency
• Ensure service engineers are properly trained and equipped with the necessary tools and technical knowledge
• Support sales teams in customer retention and business development activities through technical and service expertise
• Maintain strong relationships with customers and resolve service-related issues in a timely manner
• Monitor spare parts inventory and ensure adequate stock levels to support service operations
• Ensure compliance with company policies, safety standards, and quality requirements
• Prepare service reports, operational updates, and performance analyses for management review

Leadership Responsibilities:

• Lead, coach, and develop the service team to achieve operational and customer service objectives
• Foster effective collaboration between service, sales, and other internal departments
• Monitor team performance and provide guidance to improve productivity and technical competency

Functional Skills and Knowledge:

• Bachelor’s degree in engineering, Science, or a related technical field
• 5–8 years of experience in a technical service environment
• At least 3–5 years of experience in a supervisory or management role
• Experience managing service engineers and customer service operations is preferred
• Good knowledge of technical service operations and customer support management
• Understanding of engineering principles and technical troubleshooting processes
• Knowledge of spare parts management and service planning
• Written and spoken communication skills (Thai fluent; English proficient)
• Strong problem-solving and analytical skills
• Leadership and team management capabilities
• Excellent communication and interpersonal skills
• Customer-oriented mindset
• Good organizational and planning skills