Engineer, Transmission Systems Support

WHY JOIN US?

• We practice a vibrant & energetic office culture.
• We provide opportunities for career advancement within the company.
• Good performance is always rewarded accordingly.

“ It's our people that make Astro Malaysia’s leading entertainment company. We are an inclusive employer, to enable everyone at Astro to be their best. We embrace differences – we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products/services and our community. We also understand and appreciate that diversity is a driver of creativity and innovation, which will make our business more competitive, compelling and profitable. ”

Job Responsibilities OVERALL OBJECTIVE & DESCRIPTION

• Execute 12-hour shift rotations at AABC (Prime Station) and ACBC (Disaster Recovery Site) to ensure continuous operational support.
• Maintain high availability of the transmission system for DTH services, ensuring compliance with broadcast technical specifications at all times.
• Minimize service disruptions by promptly identifying equipment failures and implementing effective contingency or alternative service solutions.
• Coordinate with external service providers to manage incoming and outgoing transmission services via satellite, DSNG, fibre, and internet platforms.
• Manage LIVE coverages originating from in-house production i.e. Awani, ASSB, ARSB.
• Ensure optimal performance and reliability of RF transmission systems (Uplink & Downlink), consistently meeting agreed transmission availability targets.
• Perform both corrective and preventive maintenance in accordance with established procedures and scheduled plans.
• Provide internal support related to AV & conference system in meeting suites and training rooms.

Key Responsibilities OPERATIONS

• Operate and monitor all departmental systems in accordance with established procedures and operational guidelines.
• Verify that backup systems are fully functional and ready for immediate deployment when required.
• Adhere strictly to divisional escalation workflows to ensure timely resolution of issues.
• Liaise with internal and external stakeholders to coordinate and support operational activities effectively.
• Plan and coordinate technical events and operational activities to ensure smooth execution.
• Provide training and knowledge transfer on transmission systems within the department.
• Evaluate systems and equipment performance, and recommend upgrades or improvements where necessary.
• Perform first-line maintenance promptly on all reported or detected faults to minimize service impact.
• Collaborate with program providers to identify, troubleshoot, and resolve faults and technical issues.

PREVENTIVE MAINTENANCE

• Perform and support preventive maintenance activities in accordance with established procedures and standards.
• Implement and monitor preventive maintenance programs to ensure system reliability and optimal performance.
• Plan, schedule, and coordinate all preventive maintenance activities to minimize operational disruption and ensure timely completion.

CORRECTIVE MAINTENANCE

• Perform and support corrective maintenance activities in accordance with established procedures and standards.
• Ensure all corrective maintenance tasks meet agreed Key Performance Indicators (KPIs), including response time and resolution targets.
• Assign, monitor, and track corrective maintenance activities to ensure timely completion and effective issue resolution.

TECHNICAL STANDARDS & QUALITY CONTROL

• Ensure all systems operate in full compliance with defined technical specifications.
• Plan and schedule regular checks and inspections to verify that systems consistently meet required technical standards.
• Identify systems requiring periodic technical specification verification and maintain accurate, up-to-date records of all such activities.

INFORMATION PROCESSING

• Generate detailed and accurate shift reports, ensuring all information is comprehensive, factual, and clearly documented.
• Maintain timely and accurate communication with both internal teams and external stakeholders.
• Prepare operational and monthly reports with a high level of accuracy, completeness, and clarity.
• Perform statistical analysis to support operational insights, performance tracking, and decision-making.
• Develop and compile technical and ad-hoc reports as required, ensuring they meet quality and accuracy standards.
• Develop, review, and update Standard Operating Procedures (SOP), Safe Work Procedures (SWSP), and Safe Work Hazard Analysis (SWHA) documentation.
• Maintain proper records and documentation of all preventive maintenance (PM) and corrective maintenance (CM) activities for audit and tracking purposes.

DATABASE ADMINISTRATION

• Maintain and conduct regular inventory checks on all technical spare parts and faulty components to ensure availability and proper tracking.
• Perform routine system inventory audits to verify asset status, accuracy, and operational readiness.
• Maintain and continuously update the equipment documentation database, ensuring accurate records of all systems and assets within the department.

SYSTEM INTEGRATION

• Conduct systems acceptance tests

Requirements

• Bachelor’s Degree in Telecommunications, Electrical, or Electronics Engineering from a recognized university or college.
• Proficient in Microsoft Office applications and other relevant technical software tools.
• Strong command of English (both written and spoken), with the ability to produce clear, detailed technical reports.
• Demonstrates strong teamwork and collaboration skills in a dynamic operational environment.
• Analytical and solution-oriented, with the ability to effectively troubleshoot issues and implement practical solutions.
• Innovative and proactive in improving systems, processes, and operational efficiency.
• Maintains high ethical standards and professional conduct in all responsibilities.
• Entry-level professional with 0–2 years of relevant experience.