Engineer - Workspace

Summary

Do you enjoy working across the stack, from a Python service to the interface a customer actually clicks on? Smart Communications is strengthening the Workspace team, and we're looking for an engineer who's just as comfortable in the back end as in the browser.

About Smart Communications

Smart Communications is a leading customer engagement technology provider for regulated industries. The company helps organizations simplify the complex interactions that shape people’s lives by enabling more connected, personalized, and trusted customer engagement. Its Customer Engagement Platform brings together data collection, customer communications, journey orchestration, trusted AI, and information management to help organizations create seamless experiences across the customer lifecycle. By connecting the systems, processes, and interactions that drive critical business outcomes, Smart Communications enables organizations to improve customer experience, increase operational efficiency, strengthen compliance, and build trust at every touchpoint. More than 700 enterprises worldwide, including Zurich Insurance, Priority Health, The Pacific Financial Group, and The Bancorp, rely on Smart Communications to power engagement in regulated environments. With more than 30 pre-built integrations to leading enterprise platforms including Salesforce, AWS, Guidewire, Duck Creek, OneSpan, and Pega, Smart Communications powers more than 60 billion mission-critical customer interactions each year. To learn more, visit smartcommunications.com.

Who are you?

• You consider yourself an Engineer, but your real skill is learning — you quickly and enthusiastically pick up new technologies, libraries, tools, techniques, and domain knowledge to deliver the right solution.
• You have solid experience with Python, along with front-end skills across HTML, CSS and JavaScript (or a modern framework such as React).
• You understand principles of good code structure and write clean, maintainable code, and you can spot and fix technical debt in the classes and methods you touch.
• You understand and implement an appropriate level of automated testing for your work, and you're aware of the security and performance considerations typical of the areas you work in.
• You're comfortable discussing requirements with the product management team, throwing your own ideas into the mix and constructively engaging to iterate on requirements.
• You like working in an Agile environment and taking responsibility for getting things done as part of a team.
• You’re curious about emerging technologies and interested in using AI to augment your workflow, accelerate development, and explore better ways to build user experiences.

The responsibilities of the role include:

• Design, build and maintain features across the Workspace product, both front-end and back-end
• Create and maintain appropriate automated tests alongside all product changes
• Take shared responsibility for the output of your team
• Participate in the agile process including stand-ups, planning, demos and retrospectives
• Contribute to institutional knowledge by documenting solutions and standard approaches in the team wiki and knowledgebase

What we’re looking for:

Must have skills/experience:

• Python
• Front-end development skills (HTML, CSS, JavaScript, or a modern framework such as React)
• Unit testing experience (Playwright)
• Teamwork
• Fast learner

Advantageous skills/experience:

• Java
• TypeScript (React)
• Relational / Vector / NoSQL Databases
• AWS (S3, lambda)
• Modern AI development patterns ( agents, harnesses, skills, tool calling, and frameworks)
• Docker / Kubernetes
• Agile / Scrum
• Git

We look for the following SMART values in everyone we hire at Smart Communications:

• S peak Openly - We are positive, creative, helpful, kind and we have fun. We listen and provide constructive feedback. Through meaningful conversations we encourage each other to be the best that we can be. We’re not complainers we’re problem solvers.
• M ake a Difference - We focus on the things that matter and prioritize the things that have the greatest impact. We celebrate success and hold ourselves accountable for our choices. We don’t sit on the sidelines.
• A gile & Flexible - We are focused on evolving, improving and growing. We think differently and challenge the status quo with open minds. We ask ‘why?’ so that we can help remove complexity. We don’t allow hurdles to get in our way.
• R esults-Focused - We get stuff done by being efficient, working at pace and paying attention to detail. We focus on finding solutions and fixing things. We don’t believe in being busy for the sake of being busy, we focus on productivity.
• T eamwork - We are stronger and better together. We collaborate, trust and support each other to deliver results for our company and our customers. We don’t want anyone to feel disengaged, we’re in this together!

What’s the deal?

We will provide you with the tools, equipment and support to give you the best possible chance of success and over-achieving your goals. Salary will depend on your experience and will be highly competitive.

In addition to a friendly and fun working environment, we provide a range of other benefits, including extensive health insurance, income protection, life assurance, subsidised gym membership, leisure travel insurance, pension contribution and 25 days’ holiday allowance plus an additional day off for your birthday!

Located in Covent Garden, our offices are comfortable, flexible, and are always stocked with free beverages and fresh fruit.

This role is remote with occasional visits to the office as required.

So, if we interest you , please let us know by applying for this position and tell us all about yourself.

Please note we only consider applicants with current legal right to work in the countries in which our positions are based. All qualified applicants will receive consideration for employment regardless of colour, religion, sex, national origin, sexual orientation, age, disability, marital status or gender identity.

To learn more about Smart Communications visit:

https://www.smartcommunications.com/