Engineering Lead

Company Description

HookedCRM is a unified customer engagement platform that brings calling, scheduling, lead management, and reporting together in a single workspace, eliminating the need to juggle multiple tools. The company also offers Tacklebox AI, an AI suite that listens to calls in real time, transcribes conversations, provides live suggestions, and automatically updates the CRM, allowing sales representatives to focus on closing deals. Designed to support teams ranging from small groups to large enterprises, HookedCRM scales with evolving workflows and business needs. The platform simplifies processes from the first customer interaction through final reporting, helping teams work more efficiently and make data-driven decisions.

Role Description

The Engineering Lead will oversee the technical direction and execution of HookedCRM’s platform and Tacklebox AI, while guiding a high-performing engineering team. This is a hybrid leadership + IC role: you will set architecture and engineering standards across front-end, full-stack, and telephony workstreams, manage and grow a team of engineers, and remain hands-on in code and design reviews. AI-native development fluency (Claude, Cursor, MCP-connected agentic tools) is expected of you and the team you lead.

Responsibilities

• Technical Leadership:

  Set engineering architecture, standards, and best practices across front-end, full-stack, and telephony/dialer workstreams for HookedCRM and other products in the portfolio.

• Team Management:

  Manage, mentor, and grow a team of front-end, fullstack, and junior engineers - supporting hiring, performance reviews, career development, and day-to-day workload distribution.

• Delivery Ownership:

  Own sprint planning, technical scoping, and delivery timelines; unblock engineers and escalate risks to US leadership early.

• Hands-On Engineering:

  Stay active in the codebase — code reviews, architecture decisions, and direct contribution on the highest-leverage or highest-risk work.

• AI-Native Development:

  Drive adoption of AI-assisted development (Claude, Cursor, Antigravity, MCP-connected tools) across the team to accelerate velocity and improve code quality.

• Cross-Functional Collaboration:

  Partner with Product, Design, QA, and US engineering leadership to translate roadmap priorities into technical execution plans.

• Quality & Reliability:

  Champion testing discipline, code review standards, and production reliability practices across the team's output.

• Process & Reporting:

  Run stand-ups, sprint reviews, and retros; report engineering progress, risks, and capacity to US leadership.

Qualifications

• Experience:

  7+ years of professional software engineering experience, including 2+ years leading, managing, or acting as tech lead for a team of engineers.

• Full-Stack Depth:

  Strong hands-on experience across front-end (React and/or Next.js) and back-end (dotnet, Node.js and/or equivalent) technologies, with the judgment to review and guide work you don't personally own.

• Architecture:

  Track record of making sound architecture and system design decisions at scale — API design, data modeling, and infrastructure trade-offs.

• People Leadership:

  Demonstrated ability to manage, mentor, and grow engineers — through code review, 1:1s, and career development.

• AI Tools:

  Active daily use of Claude, Cursor, GitHub Copilot, or equivalent; fluency with MCP-connected agentic development environments, and a track record of driving AI-tool adoption within a team.

• Communication:

  Strong written and verbal communication skills; comfortable representing engineering status and trade-offs to non-technical and US-based stakeholders.

• Preferred:

  Experience with Twilio or telephony systems, AWS infrastructure, and building products in regulated industries (Insurance, Financial Services, Healthcare).

• Relocation costs will be provided for people moving to Ahmedabad