Engineering Leader, Remote Operations Center (ROC) – Day Shift

For our client, we are seeking a Engineering Leader, Remote Operations Center (ROC) – Day Shift to join the team of a leader in the Business Services space.

This role will oversee day-shift remote operations center activities, guiding a team responsible for fleet performance support, operational consistency, and service delivery. The leader will partner with cross-functional stakeholders to improve customer experience, strengthen availability, and drive disciplined execution across remote operations. This position also plays a key role in budgeting, staffing, and continuous improvement within a high-visibility operational environment.

The ideal candidate will bring hands-on experience in large-scale remote operations or wind operations, along with the ability to influence teams and support organizational change. Success in this role will require a strong focus on safety, KPI performance, and the integration of data-driven insights to improve outcomes across the fleet.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $131,700 – $219,300 annually

Responsibilities

• Lead and mentor a team of remote operations engineers
• Drive standard work to enhance customer experience and fleet availability
• Manage operational budgets and staffing for 24/7 coverage
• Set and monitor KPIs for team performance
• Foster a culture of continuous improvement and data-driven insights integration
• Ensure compliance with industry safety standards and internal protocols
• Act as the primary contact for fleet performance issues among stakeholders

Qualifications

• Bachelor’s degree in Engineering, Business, or a related field; MBA preferred
• 5-7+ years of experience in wind operations or large-scale remote operations centers
• Strong understanding of wind farm SCADA systems and fleet management software
• Ability to influence cross-functional teams and drive organizational change
• Experience with operational excellence methodologies

Benefits

• Medical, dental, vision, and prescription drug coverage
• Access to Health Coach and 24/7 nurse-based resource
• Access to Employee Assistance Program for confidential counseling and referral services
• Retirement savings plan with company matching contributions
• Tuition assistance and adoption assistance
• Paid parental leave and disability benefits
• 12 paid holidays and permissive time off

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.