Engineering Manager (AI & App Experience)

• Chime is looking for an Engineering Manager to lead one of the teams building Jade, our AI-powered financial assistant, within the AI & App Experience (AAX) organization
• AAX is building the next generation of the Chime member experience, and Jade sits at the center of it: helping millions of members manage their spending, stay on top of subscriptions, and reach their financial goals through conversation that’s natural, reliable, and trustworthy
• You’ll lead and grow a team of engineers who design, build, and ship member-facing AI capabilities, while staying close enough to the technology to guide hard architectural and product decisions
• This is an AI-first team, and we’re looking for a leader who builds with AI themselves and knows how to foster that practice across a team: setting the bar for how LLM-powered features get shipped safely at scale, and shaping how the team works at the frontier of what AI tooling makes possible
• Build, lead, and hire a high-caliber team of software engineers building Jade, while staying hands-on enough to guide technical direction
• Ensure technical decisions support our bar for quality, reliability, and safety, and map to team, organization, and company-level priorities
• Set team objectives in alignment with business goals, establish a sense of urgency and direction, and set clear expectations with the team and individuals
• Foster an AI-native engineering culture: champion AI-assisted development, set the quality gates that keep AI-generated output production-ready, and help the team turn one-off AI workflows into systems the whole team reuses
• Guide the team in shipping LLM-powered capabilities, from agent experiences and evals to the guardrails and observability that keep Jade reliable at the scale of millions of members
• Work closely with Product, Design, Data Science, and Risk to launch precise, member-first solutions
• Coach and grow engineers around project execution, skill development, and career progression
• Encourage innovation and foster an environment of continuous improvement, where the team takes smart risks
• Ensure the team maintains strong on-call, monitoring, and incident-response practices for the systems it owns
• Contribute to overall engineering initiatives as a member of Chime’s engineering leadership community

Benefits

• Physical: We believe in taking care of your physical health, so as a Chimer you’ll get medical, dental, and vision insurance, as well as benefits to support your physical activity, family planning, and all of your little Chimers
• Emotional: We know that staying healthy involves a lot more than doctor’s checkups. We partner with Modern Health to help you navigate your mental health, give monthly Take Care of Yourself Days, and want you to take time off when you need it
• Financial: We want Chimers to save and feel financially supported, so we offer savings plans with competitive matching, as well as access to financial planning and legal assistance so that you can find your financial peace of mind
• Social: We’ll celebrate your milestones together with travel stipends, swag, and high-fives and make sure you’re connected to fellow Chimers through our Chime Resource Groups (CRGs) and company events- Experience ensuring technical decisions support quality, performance, scalability, reliability, and security
• Experience as a software engineer, with depth in relevant tech (e.g., Python, Ruby, React Native, distributed systems, AWS services, and service-oriented architectures) and a deep empathy toward engineering happiness
• Interest in pushing the technology, people, and organization envelope to find new ways to deliver for our members
• Enjoyment in learning and diving into the deepest levels of how things work
• AI-native fluency: you build with LLMs and AI tooling yourself, and you actively foster that practice across your team rather than treating it as someone else’s job
• Familiarity with the challenges of shipping LLM-powered products (agents, evals, prompt strategies, or guardrails), or a strong drive to come up to speed quickly
• 2+ years of people management experience, including coaching engineers on project execution, skill development, and career progression
• A fascination with how to make teams and people thrive, and the ability to motivate a team through delivery on aggressive schedules and goals