Engineering Manager - Salesforce

Greetings from CriticalRiver Technologies!

Location: Hyderabad (Hybrid)
Experience: 10+ Years

Preference: Immediate Joiners or candidates with shorter notice periods preferred

Interested candidates can share their profiles at [email protected]

About the Role

We are looking for a highly motivated Engineering Manager - Salesforce who can effectively balance hands-on technical contributions with delivery leadership. This is a player-coach role where you'll lead enterprise Salesforce engagements while actively participating in solution design, development, troubleshooting, and mentoring teams.

Key Responsibilities

1. Hands-on Technical Leadership

• Actively contribute to solution design, code reviews, and complex development (Apex, LWC)
• Troubleshoot critical production issues and provide quick resolutions
• Ensure adherence to coding standards, performance optimization, and best practices

2. Delivery Ownership (End-to-End)

• Own sprint planning, backlog grooming, and execution tracking
• Manage day-to-day delivery for enterprise Salesforce projects
• Ensure predictable delivery with high quality and minimal defect leakage

3. Client Interaction & Execution

• Work closely with enterprise customers on requirements, demos, and solution walkthroughs
• Translate business requirements into technical tasks and actionable user stories
• Provide regular updates, manage expectations, and handle escalations

4. Solutioning & Architecture (Practical)

• Design scalable solutions across:

• Sales Cloud, Service Cloud, Experience Cloud

• Exposure to CPQ, FSL, Data Cloud preferred

• Define integration approaches (REST/SOAP, middleware)

• Ensure optimal data model, security, and performance design

5. Agile Delivery & Governance

• Run Agile ceremonies (daily stand-ups, sprint reviews, retrospectives)
• Track KPIs like velocity, burndown, and defect metrics
• Drive continuous improvement in delivery processes

6. Team Mentoring (Working Manager)

• Mentor developers through pair programming, code walkthroughs, and design guidance
• Support onboarding and upskilling of team members
• Act as the first level of technical escalation within the team

Required Skills & Experience

• 10+ years of IT experience with 5-8 years in Salesforce hands-on development

• Strong expertise in:

• Apex, LWC, Lightning Components

• Salesforce configuration & customization

• Integration patterns (REST/SOAP APIs)

• Solid experience with:

• Sales Cloud, Service Cloud, Experience Cloud

• Exposure to Agentforce, Data Cloud is a plus

• Strong debugging, problem-solving, and performance tuning skills

• Experience in CI/CD tools, Git, DevOps processes

What Makes You a Fit for CriticalRiver

• Comfortable being hands-on while managing delivery
• Strong ownership mindset with a customer-first approach
• Ability to work in a fast-paced, multi-project environment
• Proven experience working with enterprise/global clients

Preferred Qualifications

• Salesforce certifications (PD2 / Architect track preferred)
• Experience with AI capabilities in Salesforce (Einstein, Agentforce)
• Exposure to pre-sales, estimations, and solution proposals

Success Metrics

• Sprint predictability and on-time delivery
• Code quality and reduced defect leakage
• Customer satisfaction and stakeholder feedback
• Team productivity and technical growth