Engineering Operations Specialist

Who you are

• 3+ years of experience in operations, process, or tooling roles, with one major experience shipping something meaningful
• Hands on Jira administration covering boards, workflows, schemas, permissions and custom fields
• Real deliberate use of AI in day to day work knowing when and how to apply it and building with it
• Systematic thinking to see how processes and systems connect and where changes break downstream
• Ability to turn vague requests from senior stakeholders into scoped work and confidently turn things down when that's the right call
• Strong written communication skills and ability to document processes clearly
• Genuine interest in operations, internal tooling and developer experience
• Curiosity and willingness to learn new tools and frameworks
• Exposure to engineering metrics, developer productivity data or DORA metrics
• Familiarity with crypto having used Kraken or similar products and understanding the space
• Experience building Jira automation rules or Rovo agents
• SQL and/or experience with TypeScript and scripting languages
• Experience building Slack workflows or integrations
• Familiarity with Slack, Jira or GitLab APIs
• Exposure to localisation, QA or compliance processes
• Experience working in a remote or distributed team
• We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgeable about crypto

What the job involves

• Engineering Operations is the operational engine of the Consumer group. We build the automations, tracking and metrics that keep teams aligned and informed, so engineers can spend their time building
• Our goal is to reduce manual work, improve visibility into engineering activity, and turn repeatable processes into reliable software. We work closely with engineers, engineering managers and teams across the business to identify friction and turn feedback and operational data into scalable solutions
• Help engineering teams execute faster by owning the processes and tooling that remove friction
• Use AI and automation in your day to day work to solve real problems for the teams you support
• Administer Jira and Confluence including configuration, workflows, permissions and automations
• Own the triage and intake process so work reaches engineering properly routed and to standard
• Keep roadmaps healthy and run weekly delivery reporting to leadership
• Own the quality of engineering metrics data including team definitions, ownership records and tool configuration

The application process

• Applications are accepted on an ongoing basis
• Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution

Benefits

• Remote-first and work from anywhere
• Competitive salary regardless of location, and the option to be paid in crypto
• Equity grants offered with most roles
• Flexible paid time off
• Wellness Program that includes a fitness coach, free access to wellbeing apps, and a monthly wellness stipend
• Mental health and life coaching benefits for you and your dependents
• Startup-level autonomy with the scale and learning opportunities of a global platform
• Remote workstation set-up bonus
• And more!