Engineering Support Level 2

Role & responsibilities

Responsibilities:

• Investigate and drive support resolution with internal stake holders and other Controls Engineering teams. Serve as point of escalation for support issues from Controls Engineering
• Work closely with the engineering team to drive resolution of client issues.
• Look for opportunities to automate existing process and use AI tooling.
• Manage incidents and Postmortems. Ensure SLOs are met and clients are kept informed and happy.
• Create documentation /runbooks and code snippets to share with clients and internal engineering teams

Key criteria:

• Must be comfortable coding and debugging in Java or Python. Experience of Kubernetes and front end development tools such as REACT an advantage.

• Must have experience in a support role and role will require shifts including bank holidays. Experience managing incidents.

• Must be presentable to clients and a clear, empathetic communicator able to talk to clients and stakeholders with confidence.

  • Must be willing to execute on support issues while also building out the function and automating resolution of repeat issues.

Preferred candidate profile

Education : B.E / Btech & MCA

Perks and benefits