Engineering Support Specialist

Position summary

The Engineering Support Specialist is the main point of contact between Eagle Carports, our Dealers and Customers, and our contracted Engineering Firm for all engineered drawing requests. This person helps Dealers and Customers order Modified Generic Drawings, answers questions about our Engineer Drawing packages, and orders Site Specific Drawings through the Engineering Firm.

The role also supports the Permitting Department by answering drawing-related questions so permits move forward without delay. Success in this role means accurate drawing orders, fast and clear answers, and fewer permit holdups caused by missing or incorrect drawings.

Essential duties and responsibilities

Modified Generic Drawings

• Assist Dealers and Customers with ordering Modified Generic Drawings from the Engineer.
• Review each request for complete information: building size, height, roof style, gauge, wind and snow load requirements, and site location.
• Submit orders to the Engineer and track them through to delivery.
• Send completed drawings to the Dealer, Customer or Permitting Department as needed.

Engineer Drawing packages

• Answer Dealer and Customer questions about what our Engineer Drawing packages include and how to use them.
• Explain which drawing type fits a project: generic, Modified Generic, or Site Specific.
• Help Dealers understand load ratings, anchoring requirements and the limits of each package.

Site Specific Drawings

• Order Site Specific Drawings through the Engineering Firm when a jurisdiction or project requires them.
• Gather site details from Dealers and Customers, such as address, soil or foundation information, and local code requirements.
• Communicate turnaround times, costs and status updates to Dealers and Customers.
• Follow up with the Engineering Firm on revisions or corrections.

Permitting Department support

• Answer Permitting Department questions about drawings, specifications and engineering details.
• Help resolve permit office comments or rejections that involve the drawings.
• Coordinate revised or additional drawings when a permit office requests them.

Records and administration

• Keep an accurate log of every drawing request, order status and delivery date.
• File completed drawings so they can be found quickly by order number or customer name.
• Process drawing invoices and fees according to company procedures.
• Perform other related duties as assigned.

Qualifications

Required

• High school diploma or GED.
• 2+ years of experience in customer service, order processing or office administration.
• Ability to read and understand basic construction or engineering drawings.
• Strong computer skills, including email, spreadsheets and PDF tools.

Preferred

• Experience in the metal building, carport, construction or building supply industry.
• Familiarity with building permits, local building codes, or wind and snow load requirements.
• Experience working with engineering firms, architects or permit offices.

Skills and abilities

• Clear, patient communication by phone and email with Dealers, Customers and Engineers.
• Strong attention to detail when checking order information and drawing specifications.
• Ability to manage many open requests at once and meet deadlines.
• Problem-solving skills to sort out missing information or permit issues quickly.
• Willingness to learn our product line, drawing packages and state and local permit requirements.
• Professional, friendly attitude and the ability to work well across departments.

This job description is not an exhaustive list of duties. Responsibilities may change based on business needs.

Pay: From $20.00 per hour

Expected hours: 40.0 per week

Benefits:

• Health insurance
• On-the-job training
• Paid time off

Work Location: In person