Engineering Technician – Connection & Infrastructure Acceptance Group

Position Description

Work. Serve. Thrive. With the City of Durham Advance in your career while making a real difference in the community you serve.

Hiring Range: $53,272 - $55,000

Hours: 8:00 a.m. – 5:00 p.m.

A flexible work environment, top-notch management, highly qualified, competent staff and opportunities for career advancement and professional success make the Planning & Development Department a great place to work. We help plan and direct Durham’s growth to support a high quality of life, a robust economy, and a sustainable, equitable, and accessible Durham for generations to come. We work collaboratively with other agencies and the community in a fast- paced, innovative environment looking for solutions to today’s land-use, community planning, and infrastructure challenges. If you’re talented, creative and focused on serving the community, join our team!

This position is integral to facilitating development projects within the City of Durham. Duties include data mining and entry; responding to internal and external customer inquiries and submittals via phone calls, emails, and in person; updating and maintaining multiple databases, records, and logs; paralegal and property research.

Duties/Responsibilities

Key Components Of This Position Involve

• Conducting property and paralegal research.
• Invoicing, collecting, processing, and daily reconciliation of various utility connection and development fees.
• Generate new utility billing accounts, which includes setting up appropriate billing codes, customer identification information, and property information and details.
• Generating work orders for the installation of utility connections and services.
• Provide paraprofessional support to senior staff as needed by conducting research and working on special projects.

Minimum Qualifications & Experience

• High School Diploma or equivalent (GED, HiSet, TASC).
• Three years engineering support experience in the area of assignment.

Additional Preferred Skills

• Advanced knowledge of MUNIS, Access databases, ArcGIS, and Excel spreadsheets is preferred.
• Proficiency with building databases and/or queries.
• Excellent oral and written communication skills.
• Proficiency in Microsoft Office software.

Benefits – General Full-Time Employees

• 12-13 paid holidays per year
• 13 standard work days of vacation per year
• 13 standard work days of sick leave per year, which accumulates indefinitely; sick leave may be used toward early retirement
• 2 weeks paid military leave per year
• Medical, dental, vision, and supplemental life insurance plans
• State and City retirement plans
• Short and long term disability plans
• Paid temporary disability leave for specified conditions
• City contribution of 13.6% into the N.C. State Retirement System
• Paid funeral leave
• Employee Assistance Program - personal and family counseling
• Paid life insurance equal to annual salary
• 48 hours for volunteer work each year*
• 4 hours parental leave each year
• Workman's Compensation Insurance
• 457 Deferred Compensation Plans

Benefits - Part-Time (1,000 hours or more per year)

• 401(k) retirement plan (5.0% of salary)
• State retirement plan

Benefits Part-Time (Average 30 hours per week over 12 month period)

• 401(k) retirement plan (5.0% of salary)
• State retirement plan effective first day of the month following date of hire
• Health insurance effective first day of the month following date of hire
• Dental and life insurance, after one year of service
• Pro-rated vacation, pro-rated sick, pro-rated floating holiday, parttime holiday pay (based on scheduled hours for that day) after one year of service

01

Where did you first hear about this opportunity?

• City of Durham Website
• Walk in
• Job fair
• Employee referral
• Professional organization ***Please list the organization in "other" box below***
• Internet posting ***Please list the specific web site in the "other" box below***
• Craig's List
• Facebook
• LinkedIn
• GlassDoor
• governmentjobs.com
• Monster.com
• Indeed.com
• Employment Security Commission
• Magazine/Newspaper
• Other

02

If you listed "other" above please give specific web site, organization, or publication.

03

Please select your highest level of COMPLETED education.

• Less than a High School Diploma or Equivalent (GED, HiSET, TASC)
• High School Diploma or Equivalent (GED, HiSET, TASC)
• Associates Degree
• Bachelor's Degree
• Master's Degree
• PhD or Juris Doctorate

04

How many years of engineering support experience in the area of assignment do you have?

• No related experience
• Less than 1 year of related experience
• 1 year but less than 3 years related experience
• 3 years but less than 5 years related experience
• 5 or more years related experience

05

How many years of customer service experience do you have?

• No related experience
• Less than 1 year of related experience
• 1 year but less than 3 years related experience
• 3 years but less than 5 years related experience
• 5 or more years related experience

06

How many years of experience do you have with data entry software? (such as MUNIS, OnBase, Land Development Desktop, or Microsoft Access etc.)

• No related experience
• Less than 1 year of related experience
• 1 year but less than 3 years related experience
• 3 years but less than 5 years related experience
• 5 or more years related experience

07

How would you rate your experience level with MS Office applications such as Outlook, Excel, Word, and PowerPoint?

• No experience
• Beginner level
• Intermediate level
• Advanced level
• Expert level

08

How would you rate your experience level with building databases and/or queries?

• No experience
• Beginner level
• Intermediate level
• Advanced level
• Expert level

09

How would you rate your experience level with ArcGIS?

• No experience
• Beginner level
• Intermediate level
• Advanced level
• Expert level
• Required Question