English Customer Support representative

Company Description TP Group, formerly known as Teleperformance, is a global leader in digital business services with nearly five decades of experience. In response to the AI era, TP has evolved to become sharper, more modern, and deeply focused on empathetic interactions. The company combines intelligent technology with human-centric support to deliver high-quality customer experiences. TP is future-oriented, continually adapting its services and practices to meet the needs of clients and their customers. Team members join an organization committed to innovation, professional growth, and inclusive workplaces.

Role Description The English Customer Support Representative is a full-time, on-site role based in Cairo, Egypt. This role involves handling inbound and outbound customer interactions in English via phone, email, chat, and other channels, ensuring timely and accurate responses. The representative will address inquiries, provide product or service information, resolve issues, and escalate complex cases when necessary. Daily tasks include documenting interactions, following established procedures, maintaining service-level targets, and contributing to continuous improvement of customer satisfaction. The role also requires collaboration with team members and supervisors, adherence to quality and compliance standards, and a professional, empathetic approach to every customer contact.

Qualifications

• Candidates should possess strong Customer Support and Customer Service skills, with the ability to manage diverse inquiries efficiently.
• Candidates should possess a focus on Customer Satisfaction, including proactive follow-up and service recovery when issues arise.
• Candidates should possess excellent Communication skills in English, both spoken and written, with clear and respectful interaction styles.
• Candidates should possess Troubleshooting abilities to analyze problems, identify root causes, and propose effective solutions.
• Additional skills and qualifications: basic computer literacy and familiarity with CRM or ticketing systems; ability to work on-site in Cairo, Egypt on rotating shifts if required; strong attention to detail; reliability and punctuality; previous customer-facing experience is an advantage.