English language – Customer Support Agent

The team of The DDC Group welcomes you! Join over 2,000 employees across the Balkans and become part of a strong, supportive community. Step into your future with the leading BPO company in the region.

What will you do?

• Handling inbound and outbound calls, emails, chat from existing customers, dealing with any enquiries that they may have, striving for a first contact resolution.
• Build rapport with the customer to provide a best-in calls customer experience.
• Maintaining customer information and records in line with DPA and our internal Information Management Security processes.
• Liaising with back-office departments and the client to achieve a positive outcome and experience for every customer.
• Other duties in line with business requirements.

What you bring?

• Excellent customer care skills.
• Be a professional ambassador for both The DDC Group and our client.
• Be clear and friendly on the telephone, actively listening and speaking confidently.
• Good teamwork skills and the ability to work within a fast-paced environment unsupervised.
• The ability to work quickly and accurately under pressure.
• A professional attitude when dealing with customers.
• Flexible and adaptable.
• A genuine passion for helping others.
• Ability to work to targets.
• Be comfortable with computers and tech.
• Excellent written and verbal communication skills in English (minimum B2 level.)

Why Join Us?

This is a chance to grow, contribute, and be part of something global.

• Remote work flexibility.
• Private health insurance.
• Training & development programs.
• Multicultural team environments.
• Opportunities to work across global projects.
• Career growth potential, as you master the role, you'll have the chance to specialize, lead, and shape your path within The DDC Group.