Join us at Arkansas Provider Coalition and be a part of a team dedicated to providing the highest quality of care and achieving the highest satisfaction of our members. Apply today to make a meaningful impact in the lives of your community!

Job Description:

Make a meaningful difference in the lives of Arkansans.

Location: Remote/Field-Based (Candidates must reside in Arkansas)
Department: Enhanced Care Coordination
Reports To: Enhanced Care Supervisor
Employment Status: Full-time
FLSA Status: Non-exempt
Safety-Sensitive Designation: This position is designated as safety-sensitive. Essential duties include driving and other responsibilities requiring sustained alertness, sound judgment, and safe coordination. Employees must be able to perform safety-sensitive functions at all times and may be subject to drug and alcohol testing and/or fitness-for-duty evaluations in accordance with company policy and applicable law.

Our Shared Future

At Arkansas Provider Coalition (APC), we believe effective care coordination goes beyond completing paperwork. Our Enhanced Care Coordinators serve as advocates, problem-solvers, resource navigators, and trusted partners for members with complex healthcare and support needs.

As an Enhanced Care Coordinator, you will help members navigate complex systems, overcome barriers to care, and access the services and resources necessary to support their health, safety, and independence. You will work closely with members, families, guardians, healthcare providers, community organizations, and other members of the member’s support circle to coordinate services and promote continuity of care.

This role focuses on members with complex circumstances, including rapid hospital readmissions, guardian changes, juvenile system involvement, court-ordered treatment, and other situations requiring enhanced coordination and support. Assigned populations may include Tier IV members, individuals in therapeutic communities, re-entry populations, members involved with the Department of Children and Family Services (DCFS), and individuals with behavioral health needs, intellectual and developmental disabilities, substance use disorders, or other specialized needs.

If you have experience navigating complex healthcare systems, coordinating services, supporting vulnerable populations, and advocating for individuals and families, we encourage you to apply.

You and Your Job

As an Enhanced Care Coordinator, you will develop, implement, and monitor Person-Centered Service Plans (PCSPs) for assigned members designated as complex cases. You will assess member needs, identify barriers to healthcare access, coordinate appropriate services, and work collaboratively with members and their support circles to promote positive outcomes.

You will also support care transitions, communicate emerging risks, participate in care team discussions, and help ensure members receive appropriate, timely, and coordinated services. This position requires strong communication, organization, problem-solving, and time-management skills, along with the ability to manage a field-based schedule, travel throughout Arkansas, maintain accurate documentation, and respond effectively to changing member needs.

Job Responsibilities

Person-Centered Care Coordination

• Develop, implement, document, evaluate, and monitor Person-Centered Service Plans (PCSPs) for assigned members with complex care coordination needs.
• Coordinate services and supports based on member preferences, identified needs, goals, strengths, and individual circumstances.
• Identify barriers to healthcare access and work collaboratively with members, families, guardians, providers, and other stakeholders to develop appropriate solutions.
• Coordinate services across physical health, behavioral health, intellectual and developmental disabilities, substance use treatment, community resources, and other applicable service systems.
• Assist members and their support circles in navigating healthcare systems and accessing appropriate services.
• Provide information, recommendations, and support to help ensure the effective implementation of each member’s PCSP.
• Monitor changes in member circumstances and communicate relevant information to support timely adjustments to care and services.

Member & Family Engagement

• Maintain regular communication with assigned members, families, guardians, providers, and other individuals involved in the member’s support circle.
• Conduct weekly calls with care teams and relevant stakeholders to discuss member needs, service coordination, progress, and potential barriers.
• Facilitate communication among members and their support circles to promote continuity of care and coordinated service delivery.
• Participate in discussions and meetings concerning assigned members, including care planning, case staffing, and care transition activities.
• Provide education, guidance, advocacy, and assistance to help members and their families navigate available services and resources.
• Identify and communicate risks, concerns, and changes in member circumstances that may affect health, safety, or service delivery.
• Support members during transitions involving hospitalizations, changes in guardianship, changes in living arrangements, juvenile system involvement, re-entry, and other complex circumstances.
• Maintain appropriate professional boundaries while building respectful, collaborative relationships with members and their support networks.

Collaboration & Care Coordination

• Collaborate with healthcare providers, behavioral health professionals, community organizations, state agencies, families, guardians, and other members of the care team.
• Coordinate care activities for complex populations, including Tier IV members, therapeutic community participants, re-entry populations, members involved with DCFS, and individuals receiving court-ordered treatment.
• Assist with cases that have not yet been assigned when needed to support seamless care transitions and continuity of services.
• Communicate necessary information, identify emerging risks, and escalate concerns to the appropriate internal or external stakeholders.
• Participate in care team meetings, case discussions, and other activities necessary to support member needs and PCSP implementation.
• Help resolve service coordination challenges and identify opportunities to improve communication, access to care, and member outcomes.
• Develop or contribute to materials, resources, and processes that improve care coordination efficiency and reduce risks.

Documentation, Compliance & Quality

• Maintain accurate and timely documentation of member contacts, care coordination activities, service planning, referrals, and follow-up activities in the designated electronic medical record (EMR) or other required systems.
• Ensure documentation is completed in accordance with APC policies, contractual requirements, established timeframes, and applicable state and federal regulations.
• Maintain the confidentiality, privacy, and security of member information and Protected Health Information (PHI).
• Follow applicable HIPAA requirements and organizational policies regarding information security and data confidentiality.
• Monitor assigned cases and communicate concerns that may affect service delivery, member safety, or compliance.
• Remain informed about applicable care coordination requirements, community resources, and regulatory expectations.
• Identify opportunities to improve workflows, reduce risks, strengthen care transitions, and support positive member outcomes.
• Participate in quality improvement activities, training, and team initiatives as assigned.

Technology & Field-Based Work

• Utilize company-issued technology, Microsoft 365 applications, communication platforms, the EMR, and other required systems to complete essential job functions.
• Maintain a secure home office with reliable internet access and appropriate safeguards for confidential member information.
• Schedule and manage appointments, member contacts, care team meetings, and required follow-up activities across an assigned caseload.
• Travel throughout Arkansas to member homes, provider offices, community locations, meetings, trainings, and other assigned locations.
• Effectively manage a field-based schedule while balancing member needs, travel, documentation, appointments, and regulatory deadlines.
• Maintain company equipment and protect organizational assets in accordance with APC policies.
• Demonstrate sound judgment, sustained alertness, and safe practices while driving and performing other safety-sensitive responsibilities.

Your Promise to Us

To be considered for the Enhanced Care Coordinator role, you should bring relevant education and experience in care coordination, case management, healthcare, behavioral health, social services, or another related field. You should be comfortable working with individuals who have complex needs and collaborating with multiple stakeholders to coordinate appropriate care.

Preferred Professional Backgrounds

Experience in one or more of the following areas is strongly valued:

• Care coordination or case management.
• Managed care or the Provider-Led Arkansas Shared Savings Entity (PASSE) model.
• Arkansas Medicaid programs and service coordination.
• Intellectual and developmental disabilities (IDD).
• Behavioral health and mental health services.
• Substance use treatment and recovery services.
• Department of Children and Family Services (DCFS) or other child welfare services.
• Therapeutic communities or re-entry programs.
• Court-ordered treatment or juvenile system involvement.
• Hospital readmissions, discharge planning, and transitions of care.
• Community-based services and support programs.
• Working with individuals experiencing complex medical, behavioral, social, or behavioral health needs.
• Licensed clinical social work or other relevant professional licensure.

Experience working with complex populations, coordinating multiple services, and navigating Arkansas healthcare and community systems is especially valued.

Minimum Qualifications

The necessary knowledge, experience, skills, and abilities are typically, though not always, obtained through the following:

• Education: Completion of at least two years of college-level coursework in social work, psychology, sociology, another social science, or a health-related field.
• Experience: At least two years of experience in care coordination.
• Technology: At least one year of beginner-level experience using Microsoft Excel, Outlook, and Word.

A bachelor’s degree in social work, psychology, sociology, another social science, or a health-related field is preferred.

Ideally, candidates will have three to five years of experience in care coordination within managed care and/or the Arkansas PASSE model.

Experience working with DCFS is preferred. Candidates holding a Licensed Clinical Social Worker (LCSW) or Licensed Master Social Worker (LMSW) credential are also preferred.

Knowledge, Skills & Abilities

Successful candidates will demonstrate:

• Strong written and verbal communication skills, including the ability to communicate effectively with individuals from diverse backgrounds and with different learning styles.
• Ability to establish effective working relationships with members, families, guardians, healthcare providers, community partners, and other stakeholders.
• Strong advocacy, problem-solving, and critical-thinking skills.
• Knowledge of care coordination practices and the ability to navigate complex service systems.
• Skill in mediation techniques, meeting facilitation, and collaborative problem-solving.
• Ability to identify barriers to care, communicate risks, and coordinate appropriate follow-up.
• Strong organization and time-management skills, including the ability to manage multiple cases, appointments, and deadlines.
• Ability to work independently while maintaining effective communication and collaboration with the care team.
• Proficiency with Microsoft Word, Excel, Outlook, and other business technology.
• Ability to maintain accurate electronic records and protect confidential member information.
• Ability to adapt to changing member needs, service requirements, and organizational priorities.

Mandatory Expectations

• Must reside in Arkansas.
• Must possess a valid Arkansas Class D (Non-Commercial Vehicle) Driver’s License before employment and maintain licensure throughout employment.
• Must have access to a properly licensed, insured, and reliable automobile for assigned business travel.
• Must provide proof of current, valid automobile insurance before employment and thereafter upon request.
• Must reliably travel to member homes, provider offices, community locations, meetings, and other assigned locations throughout Arkansas as required.
• Must maintain a secure home office environment with reliable internet access and the ability to safeguard confidential member information.
• Cannot be excluded or debarred under applicable state or federal law, regulation, or rule, or be ineligible or prohibited from enrollment as a Medicaid provider.
• Must comply with APC policies, applicable confidentiality requirements, and all relevant state and federal regulations.
• Must be able to perform the essential functions of this safety-sensitive position, with reasonable accommodation where required by law.

This position requires one or more pre-employment screenings, which may include:

• Criminal background investigation.
• Drug and alcohol screening.
• Motor vehicle report.
• Child maltreatment registry check.
• Adult maltreatment registry check.
• Sex offender status check at all applicable levels.
• Verification of education, certifications, and licensure.

Our Culture: C.A.R.E.

At APC, we believe effective care coordination begins with how we treat people.

Every employee contributes to APC’s culture of C.A.R.E. by:

• Coordinating efforts and services to meet member needs.
• Advocating for members and helping remove barriers to care.
• Relating to individuals with compassion, respect, and understanding.
• Equipping members, families, and teams with the tools and resources needed for success.

Employees are expected to demonstrate:

• Communication Skills.
• Person-Centered Focus.
• Interpersonal Skills/Team Building.
• Taking Initiative.
• Organization and Planning.
• Analytical Thinking/Problem Solving.

Our Commitment to You

At Arkansas Provider Coalition, your work directly impacts the lives of Arkansas Medicaid members and their families. We offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance.

Health & Well-Being

• Medical, dental, and vision insurance.
• Flexible Spending Account (FSA) and Dependent Care FSA.
• Company-paid life and AD&D insurance.
• Voluntary life and AD&D insurance for yourself, spouse, and dependents.
• Short-term disability.
• Company-paid long-term disability.
• Accident insurance.
• Critical illness insurance.
• Cancer insurance.
• Pet insurance.
• Comprehensive Employee Assistance Program.

Financial Well-Being

• Excellent student loan repayment benefit.
• 401(k) with company match.

Time Away

• 12 paid holidays, including one floating holiday.
• Paid Time Off (PTO).

Compensation

Hiring Hourly Range: $23.77–$26.41 per hour

The final offer will be determined based on the candidate’s level of education, relevant experience, and overall fit for the role.

Mental & Physical Demands

The following physical activities are representative of those required to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the functions of this job, the employee must be able to communicate effectively through talking and hearing; frequently walk, sit, reach with hands and arms, utilize a computer, and drive an automobile; and occasionally stand, climb or balance, stoop, kneel, crouch, or crawl.

The employee may be required to lift and/or move up to 25 pounds in the performance of essential job functions. The position involves extended computer use, significant mental concentration, frequent communication, and the ability to adapt to changing member needs and program requirements.

Working Conditions

This is a remote/field-based position requiring the employee to maintain a secure, quiet home office environment while regularly traveling to member homes, provider offices, community locations, meetings, trainings, and other assigned locations throughout Arkansas.

Regular travel by personal automobile is an essential function of this position. The employee may be exposed to typical Arkansas outdoor weather conditions, including cold, heat, humidity, and rain, when traveling to different locations.

The employee may be required to stand and/or sit for extended periods and may encounter varying noise levels and typical office and community environments. The position requires the ability to manage an independent schedule while maintaining communication with supervisors, colleagues, members, and external stakeholders.

Equal Opportunity & Accommodation

APC adheres to all applicable federal, state, and local regulations. APC provides reasonable accommodations to qualified individuals with disabilities and/or medical conditions, sincerely held religious beliefs, and/or as otherwise required by applicable law to enable the employee to perform the essential functions of the position.

This document does not create an employment contract, implied or otherwise.

Join Our Team

Your experience can make a difference.

If you have experience in care coordination, managed care, behavioral health, intellectual and developmental disabilities, Arkansas Medicaid, DCFS, re-entry services, therapeutic communities, or other complex service systems, we invite you to bring your knowledge and passion for serving Arkansans to APC.

Join Arkansas Provider Coalition and become part of a team dedicated to improving access to care, supporting member choice, and helping individuals and families navigate complex systems.

Apply today and make a meaningful impact in your community.

Equal Opportunity Employer

Arkansas Provider Coalition is an equal opportunity employer. Arkansas Provider Coalition does not discriminate in employment with regard to race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service or any other characteristic protected by law. For further information, please review the Know Your Rights notice from the Department of Labor.