Enquiries and Reception Coordinator

Enquiries and Reception Coordinator

PERMANENT – FULL TIME

INVERCARGILL

Southern Institute of Technology (SIT) is seeking a professional and welcoming Enquiries and Reception Coordinator to join our Administration team at our Invercargill Campus.

Are you an organised, friendly and customer-focused person who enjoys helping people find the right information? This front-facing role is often the first point of contact for students, staff, visitors, whānau and the wider community. You’ll help create a positive experience by managing enquiries across phone, email and face-to-face channels, directing people to the right support, and providing accurate administrative assistance.

KEY RESPONSIBILITIES:

·         Provide professional, welcoming and helpful service to students, staff, visitors and the wider community.

·         Manage enquiries received by SIT, including phone, email, post and face-to-face enquiries, ensuring they are answered or referred appropriately.

·         Liaise with internal teams to support a smooth experience for students, staff and visitors.

·         Maintain accurate data entry and records in line with SIT policies and privacy requirements.

·         Support enrolment processing when required, including assisting with information, documentation and referral to the appropriate Enrolments team member.

·         Handle complaints and sensitive enquiries professionally, escalating matters through the appropriate channels when required.

·         Process incoming and outgoing mail, courier services and deliveries accurately and on time.

The successful applicant will have the following:

·         Experience in reception, customer service, administration, student services or a similar front-facing role.

·         Strong communication skills, with the ability to provide clear, helpful and professional information across phone, email and face-to-face channels.

·         High level of accuracy in data entry, record-keeping and handling confidential information.

·         Confidence using Microsoft 365 and administrative systems to record enquiries, update information and support enrolment processes.

·         Strong organisational skills, attention to detail and the ability to manage multiple enquiries or tasks at the same time.

·         Ability to remain calm, professional and solution-focused when managing difficult, sensitive or urgent enquiries.

·         Ideally, experience in a tertiary education, public service or high-volume customer service environment.

Working at Southern Institute of Technology, Invercargill

One of New Zealand’s leading tertiary institutes, SIT’s focus is on innovation and the future. That means we provide opportunities not just for our students, but for our staff as well. We offer a collegial and supportive working environment focused on continuous improvement, where you’ll have the opportunity to contribute to a positive student and visitor experience, support a busy administration function, and be part of a team that values practical, helpful service.

If you enjoy helping people, providing great service and keeping things organised in a busy environment, we encourage you to apply.

A job description for this role is available on our website at www.sit.ac.nz/vacancies

To apply for this opportunity, click the APPLY button. When applying, please attach your CV and a cover letter telling us a little about yourself and why you are the perfect candidate for the role.

Applications will close on 24th September 2026 and will be reviewed as they are received. Due to the fast-paced nature of our vacancies, close dates may be subject to change.

Applicants for this position should have NZ residency or a valid NZ work visa.