Enrollment Advisor

Who you are

• This is a high-volume, goal-driven role during our busiest enrollment windows. The ideal candidate is a natural on the phone — consultative, warm, and credible with senior professionals — and genuinely fluent in both AI and the business-education landscape
• You know what programs like ours cost, what the alternatives promise, and how to have an honest conversation about fit and value
• 3+ years in admissions or enrollment advising, inside sales, account management, or another phone-forward consultative role — executive education, higher ed, edtech, or premium consumer experience is a plus
• Genuinely energized by phone time: you listen first, handle objections without a hard sell, and are comfortable with 20–30+ meaningful conversations a day
• A strong writer who can run a high-volume inbox with responses that are crisp, warm, and never read like a template
• Conversant in AI: you follow the space, use the tools yourself, and can speak credibly with senior professionals about how AI is changing their work (no technical background required)
• Comfortable with ambiguity and able to navigate uncertainty
• Fluent in the business-education landscape — executive education, online MBAs, certificates, and cohort-based programs — and how buyers compare them
• Organized and self-directed: strong CRM hygiene, pipeline discipline, and comfort being measured against clear goals
• Adaptable in a fast-moving environment where call guides, offers, and priorities evolve week to week
• Available across U.S. time zones, including some early-evening hours when candidates are most reachable

What the job involves

• We're hiring an Admissions Advisor as a temporary, full-time employee to support our next enrollment cycle. You'll spend most of your day on the phone and in the inbox with applicants and admitted candidates — answering questions about the program experience, helping them weigh the value of enrolling, and guiding them from admission to enrollment ahead of cohort deadlines
• You'll also support employer-sponsored enrollment: equipping candidates to make the case to their company and responding to inquiries from managers, HR, and L&D teams
• Own a high volume of admissions calls — scheduled consultations and proactive outreach with applicants and admitted candidates — answering questions about the curriculum, live sessions, AI Labs, in-person intensive, time commitment, and cohort experience
• Help prospective enrollees evaluate the program's value: speak confidently and accurately to outcomes, program fees, and payment options, and position MasterClass Executive honestly against the alternatives candidates are weighing (executive education, MBA programs, certificates, and cohort-based courses)
• Guide admitted candidates from decision to enrollment with timely phone and email follow-up through each enrollment window, identifying and removing blockers before deadlines
• Run point on employer-sponsorship communications: respond to sponsorship inquiries, provide candidates with materials to secure company support (manager emails, ROI summaries, program overviews), and flag multi-enrollee company interest to our partnerships team
• Manage your pipeline with clean notes and reliable follow-through; meet daily and weekly contact and response-time goals
• Log the questions, objections, and sponsorship themes you hear and share them weekly with the admissions and marketing teams to sharpen FAQs, call guides, and email copy
• Provide surge coverage during peak moments: post-webinar follow-up, enrollment-deadline outreach, and inbox support

Benefits

• Health & Wellness: Premium medical, dental, and vision insurance plans for you and your family. OneMedical and Peloton subscriptions. Access to Modern Health and Included Health for additional well-being and expert medical care
• Paid Time Off: Take the time you need when you need it. Company-wide winter and summer recharge breaks and half-day Fridays
• Equity: In addition to a competitive base salary, our equity plans allow employees to share in the success of the company
• Unique Perks: Quarterly flex dollars for whatever you need, cell phone and internet stipends, lunch on Tuesdays for those in-office, and the occasional instructor drop in
• Family Planning: Competitive parental leave programs for both birthing and non-birthing parents. Leave administration with Cocoon. Fertility support through Carrot
• Learning & Development: We are a learning company after all! Full access to MasterClass courses and the opportunity to gift memberships to loved ones. Personal development dollars are provided every 6 months for things like career coaching or books
• Charitable Giveback: Company charity matching and paid days off to volunteer in your community