Enrollment Specialist

Enrollment Specialist
Inside Sales and Customer Service

Reports to Enrollment Director

Work Location: In-Person

Role summary

High-volume, phone-based enrollment role in a call center environment. You will work inbound and outbound leads, guide families through enrollment, and close enrollments using HubSpot CRM. This role is fast-paced, metrics-driven, and customer focused.

Core responsibilities

• Handle inbound and outbound calls and emails daily
• Qualify students and families and determine program fit
• Guide families through the full enrollment process and orientation
• Deliver strong customer service that drives enrollment and retention
• Meet or exceed call, follow-up, and enrollment goals
• Maintain accurate records in HubSpot CRM
• Work collaboratively with the enrollment team
• Participate in required meetings and training

Required qualifications

• Bilingual Spanish and English required
• Call center, inside sales, or customer service experience preferred
• Comfort making and receiving dozens of calls per day
• Strong phone presence and communication skills
• Ability to manage multiple conversations and priorities
• Basic proficiency with Google Workspace
• CRM experience required, HubSpot strongly preferred
• Must hold a current Arizona IVP Fingerprint Clearance Card

This is a phone-first, performance-based role. Success is measured by activity, follow-through, and enrollments.

Education:

• High school or equivalent (Preferred)

Experience:

• Call center: 1 year (Preferred)
• Language:
• Spanish (Preferred)
• License/Certification:
• AZ IVP Fingerprint Card (Preferred)

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Learning Matters Educational Group is an Equal Opportunity Employer (EEO).

Core Purpose

• To bring opportunities to underserved kids We are committed to creating access, equity, and growth for students who need it most.

Core Values

• Ambassador: We champion the mission of LMEG and represent it with pride and dedication.

• Humble: We leave our egos at the door—collaborating with openness and respect.

• Personal Record: We lean into discomfort and challenges as pathways to growth.

• Don’t Make Assumptions: We choose empathy first, seeing the best in every person and situation