Enterprise Account Manager

Please note: Christchurch is our preferred location, however we’re open to Auckland, Wellington or remote within New Zealand for the right candidate.

About the role

Do you love seeing customers get real value from technology – helping them achieve better outcomes, find new ways to get more from it and build relationships that last?

You might just be who we need.

OrbViz is a New Zealand Software as a Service (SaaS) company that helps organisations turn reporting into intelligence. Our platform transforms complex data into interactive digital experiences that make information easier to understand, explore and act on.

We’re growing – including internationally – and we’re looking for an experienced Enterprise Account Manager to own and grow our customer relationships, ensuring customers achieve measurable value from OrbViz from implementation through to renewal and expansion.

Key responsibilities

• Own and develop strong relationships with enterprise customers, from key users through to senior stakeholders
• Develop customer account and success plans with clear objectives, engagement goals and measures of success
• Use customer health, usage and engagement insights to proactively help customers get more value from OrbViz and improve their digital reach
• Lead regular customer success and account reviews, proactively managing risks and identifying opportunities
• Own customer retention and renewals, while identifying opportunities to grow OrbViz across new teams, use cases and capabilities
• Lead or support customer onboarding and implementation, including super-user training and enablement

About you

• At least three years' experience in Enterprise Account Management, Customer Success or a similar customer-facing role, ideally in SaaS
• Confidence building relationships with enterprise customers and senior stakeholders
• Strong commercial instincts and experience managing customer retention, renewals and growth
• Confidence working with data – you can interrogate it, spot patterns and turn insights into action
• Strong digital capability, including confidence using AI tools to work smarter and solve problems
• The ability to train and enable others, making technology easy to understand and use
• A proactive, curious mindset – you take ownership, solve problems and genuinely care about customer success
• Experience in digital marketing, digital engagement or analytics – you understand how to grow and engage digital audiences

About us

OrbViz offers a flexible/hybrid working environment and excellent workplace culture. The role may involve domestic and international travel from time-to-time, as well as flexibility to work across other time zones on occasion.

What else can you bring to the table? Send us your CV and a cover letter telling us about yourself, what makes you tick and why you’d like to join our team.