Enterprise Account Manager

Who you are

• You've taken an early product into an existing customer base, where the pitch is not finished and the first pilots decide whether it lands
• Can design the playbook, not just run one. There is no template for this seat and no ramp to inherit. You will work out what actually moves a signed group from live to ordering, prove it on your own accounts, and write it down so the next person can run it
• You have carried and hit a number on existing accounts, through adoption and expansion rather than new logos alone
• Commercially credible and self sufficient with account data. You can diagnose an account and build your own views rather than waiting for someone to build them
• Comfortable where the playbook is still being written, and happy to write it
• Willing to get into the market. Our customers are bodyshops and the job does not work from a desk
• (Bonus) Automotive aftermarket, collision repair or parts distribution background, or having sold a product where usage rather than signature is the paid event
• Please note: if you don't have all the skills or experience listed above but believe you could be outstanding in this role, please still consider applying. Many people count themselves out. We'd love the chance to learn more about you and why you're exceptional

What the job involves

• This is the first hire of its kind at Partly. You are the first Enterprise Account Manager, so there is no playbook and no ramp to inherit. You will work out what makes a group go from signed to ordering most of its parts through us, prove it on your own accounts, and write the motion the next people run. Do this well and this becomes a team, and you have a claim on leading it
• Own the go-live of every site in your book, from signature to first order, and carry the number for how many are live rather than how many are signed
• Run the rollout with each group's head office: site lists, sequencing, who trains, what the first week looks like
• Own the rollout of our flagship agentic capability, across your groups. You are the person who takes it from a handful of sites to the way these businesses work
• Run the pilots and prove the case with the customer's own data: hours out of the parts process, margin won, jobs touched. Then get it out of the pilot site and across the group
• Find the next job worth giving to an agent. You will sit closer to how a bodyshop actually runs than anyone else at Partly, and most of that day is still manual. Come back with where the next one is and the evidence for it
• Feed what breaks straight to product, in detail, so Repair AI is built against real shops rather than assumptions
• Carry the commercial relationship: rates, rollout commitments, renewals and the terms that come with them
• Structure deals so both sides win when adoption rises, and hold groups to what they committed to
• Escalate to the Sales Director when a group's economics do not fit the standard shape, with a proposal rather than a problem
• Work out what makes a group go from signed to ordering, and what makes one stall. The pattern is not written down anywhere today
• Prove it on your own book first, then turn it into something repeatable: the rollout sequence, the pilot, the proof, the conversation that changes how a site buys
• Make it survive you. The measure is whether the next person can pick it up and get the same result, not whether you personally carried the number
• Write it so the next hire can pick it up and get the same result. If you do, this seat becomes a team and you have a claim on leading it

Benefits

• High trust, low process and no bureaucracy: We hire exceptional people whose judgment we trust. This means we proactively remove any process or rules that slow us down (for example, our expense policy is simply the “red face test”).
• Competitive base salary + equity: We offer competitive salaries and generous equity options for all full-time employees, ensuring everyone shares in the financial upside when we win.
• Flexible working hours: Choose when to work based on what time you’re most effective (no mandatory or set hours). We combine flexibility with an office-first approach (in cities where we have critical mass, i.e. London, Christchurch, Auckland).
• Take time when you need it: We don’t ask questions or care if people have a negative leave balance. We work extremely hard and trust our team to take the time they need to recharge.
• Healthy, catered lunches: Enjoy free lunch every workday in our London office.
• Perform at your peak: You'll get a £750 annual wellness allowance on a Partly-branded card.

Spend it on anything you or your family need: gym memberships, rock climbing, physio, massage, doctor visits, prescriptions, and more.

• Getting here is on us: If you commute to our London office at least 4 days a week, you'll get a commute allowance of £150 a month.
• Learn from the best: Whether it’s during a ‘Lunch n Learn’ or hearing from a unicorn CEO at a Fireside chat, you’ll have the opportunity to constantly learn from the world’s best.