Enterprise Accounts Advisor

Operational activities of Vodafone corporate accounts management to achieve the enterprise management department s goals and targets, handling selective base of enterprise accounts with SPECIFIC ARPA in SME segments, to provide them with special tratement.

Key Accountabilities & Decision Ownership:

Account management responsible to provide end to end services and manage the assigned companies requirements,needs, and preventing, decreasing complaints through wealth following up,and a strong relationship with authorized persons (AUTH) who presents their companies providing all required advice and information that keep customer satisfaction on top maintaining revenue (STS) Manage accounts billing from issuance to delivery, solving all problems Personalized relationship mainly via phone contact & Emails to maintain an excellent relationship to manage their assigned/ dedicated accounts, addressing their issues proactively, maintaining/ increasing revenue (STS), and minimizing churn.

Core Competencies, knowledge and Experience:

Age: Maximum 30 years Only graduated with bachelor s degree Customer service oriented with wide knowledge of customer service management. Strong verbal communication skills & high and strong analytical, trouble shooting, decision making and problem-solving skills. Demonstrates a positive, enthusiastic, friendly attitude. Ability to work under pressure and adapt rapidly to the operational emergencies. Excellent command of English language. High and strong analytical, trouble shooting, decision making and problem solving skills. Clear understanding of Mobile business, and Vodafone's Products & Services. Advanced Billing handling. Knowledge of application of agent s skills and pc knowledge Excel, Word, PowerPoint and Outlook. Negotiation skills for making payments' deals

C2 General Key performance indicators

Lead in NPS: Enhance the FCR and FOC. Move to APP. Move to online & self-help tools. Share effectively in process enhancement (Root cause system & process). Efficient use of threshold. Spirit & teamwork. Positive communication & engagements. Handling assigned tasks efficiently taking responsibility & ownership.

Desired Candidate Profile

Age: Maximum 30 years Only graduated with bachelor s degree Customer service oriented with wide knowledge of customer service management. Strong verbal communication skills & high and strong analytical, trouble shooting, decision making and problem-solving skills. Demonstrates a positive, enthusiastic, friendly attitude. Ability to work under pressure and adapt rapidly to the operational emergencies. Excellent command of English language. High and strong analytical, trouble shooting, decision making and problem solving skills. Clear understanding of Mobile business, and Vodafone's Products & Services. Advanced Billing handling. Knowledge of application of agent s skills and pc knowledge Excel, Word, PowerPoint and Outlook. Negotiation skills for making payments' deals