Enterprise application leader

About Us:

ContinuServe is a next-generation business services partner built for the pace of modern business. The company brings together leading capabilities across finance, accounting, HR, enterprise applications, and managed IT & cybersecurity into one cohesive platform serving SMBs and middle-market enterprises. Its advantage is Smart Velocity, combining speed with intelligence to translate data into rapid insight, enable confident decision-making and mobilize solutions quickly so clients can move faster without sacrificing quality or control. For more information, visit www.continuserve.com

Job Summary

The Head IT Service Delivery is a senior executive leader accountable for end-to-end delivery, performance, and transformation of enterprise IT services across applications, infrastructure, cloud, digital platforms, and security. This role owns the reliability, scalability, cost efficiency, and client satisfaction of mission-critical technology services, with a strong focus on Oracle E-Business Suite/OTM/SOAled enterprise environments, cloud platforms (Oracle Cloud Infrastructure and/or Microsoft Azure), and data-driven service governance using tools such as Power BI

Key Responsibilities:

Technical & Domain Expertise

• Strong hands-on and leadership-level experience with Oracle E-Business Suite (EBS), including:
• Finance (GL, AP, AR), SCM, and HRMS modules
• Integration, performance, upgrades, and support in complex enterprise environments
• Managing Oracle EBS in hybrid and cloud-hosted models
• Oracle OTM Experience with integration and configuration.
• .Net and Angular based product development experience
• Microservice architecture experience
• Drive alignment across Product, Engineering, Design, Operations, and Business teams.
• Deep expertise in Cloud Platforms, with preference for:
• Oracle Cloud Infrastructure (OCI) , Microsoft Azure and GCP
• Leading cloud migration, modernization, and optimization programs
• Managing cloud operations, FinOps, availability, security, and scalability
• Strong understanding of:
• Enterprise application support models (Oracle-centric environments preferred)
• Infrastructure and application operations in cloud-first or hybrid setups
• ITSM platforms and service automation integrated with ERP and analytics tools
• Experience leading large-scale transformation initiatives including:
• Oracle EBS modernization or migration programs
• Oracle OTM Migration to SAAS
• Cloud adoption (OCI / Azure)
• Automation, observability, and AI-driven operations

Experience Required

• 20+ years of progressive IT experience, including significant exposure to Oracle-based enterprise landscapes
  • Demonstrated leadership of ERP-led service delivery organizations supporting business-critical finance and operations systems
  • Experience managing data-driven service organizations using tools such as Power BI for executive insight and governance

Nice-to-Have / Preferred

• Experience with Oracle EBS to Oracle Fusion or cloud transition programs
  • Exposure to industry-specific ERP deployments in mid-market or SMB segments
  • Certifications in Oracle Cloud, Azure, ITIL v4, or FinOps

Key Qualifications

Education

• Bachelor’s degree in Engineering, Computer Science, or related field (required)
• MBA or Master’s degree (preferred)

Experience

• 20+ years of progressive IT experience, including 10+ years in senior leadership roles
• Proven track record managing large-scale IT service delivery in complex, global environments
• Experience leading multi-vendor, multi-geo delivery organizations
• Background in enterprise IT, managed services, or digital transformation programs

Leadership & Behavioral Competencies

• Executive presence with the ability to influence at Board and Csuite levels
• Strong decision-making and crisis management skills
• Results-driven with a customer-first mindset
• Excellent communication, negotiation, and stakeholder management abilities
• Strategic thinker with strong execution discipline

Success Measures

• SLA and customer satisfaction achievement
• Service stability, availability, and incident reduction
• Cost optimization and productivity gains
• Successful transformation and modernization outcomes
• Talent retention and leadership bench strength