Enterprise Applications Lead

We are seeking an experienced Enterprise Applications Lead to manage the end-to-end governance, support, enhancement, and continuous improvement of a portfolio of enterprise business applications across Finance, HR, Collaboration, Quality, and Aged Care/Community functions .

The role will act as the key liaison between business stakeholders, vendors, managed service providers, and internal technology teams , ensuring application stability, service excellence, compliance, and business value.

Key Responsibilities

• Own end-to-end service delivery and operational governance across the application portfolio.
• Ensure application availability, performance, reliability, and user satisfaction .
• Manage incident, problem, change, service request, and release processes aligned with ITIL.
• Lead major incidents, application recoveries, and service stabilization initiatives.
• Govern application roadmaps, upgrades, patching, releases, technical debt, and lifecycle management .
• Drive application rationalization, modernization, optimization, and continuous improvement .
• Manage vendors, MSPs, SLAs, KPIs, contracts, escalations, and SIAM engagement .
• Oversee enhancements, Agile delivery, testing, UAT, deployment, and release governance .
• Support audit, risk, security, access, regulatory, and compliance requirements .
• Identify automation, cost reduction, and efficiency opportunities using platform analytics.
• Lead application support teams, analysts, vendors, and SMEs while improving operational capability and documentation.
• Build strong relationships with business and executive stakeholders .

Required Skills & Experience

• 12+ years of enterprise application management experience.
• 5+ years leading enterprise application portfolios.
• Experience managing SaaS and COTS business applications .
• Strong stakeholder management and executive communication skills.
• Experience with distributed/multi-tier architecture and offshore support teams .
• Proven experience in application transitions and service stabilization .
• Strong ITIL Service Management experience; ServiceNow exposure preferred.

Enterprise Platforms

Workday | Dynamics 365 | SAP ECC | Salesforce | Aurion | Kris 21 | Coupa | Jira | Confluence

Core Service Management Skills

ITIL | Incident Management | Problem Management | Change Management | Release Management | Service Governance | SLA/KPI Management | Executive Reporting

Security, Risk & Compliance

Access Management | Risk Management | Vendor Governance | Information Security Controls | Regulatory Compliance | Audit Reporting

Preferred Qualifications

• ITIL Foundation / Intermediate Certification
• Agile / Scrum Certification
• Service Delivery Management experience
• Experience in Community Care / Aged Care
• Exposure to Digital Transformation and Enterprise Application Modernization

About Us

We specialize in Digital, ERP, and larger IT Services. We offer flexible, efficient and collaborative solutions to any organization that requires IT, experts. Our agile, agnostic, and flexible solutions will help you source the IT Expertise you need. If you are looking for new opportunities, send your profile at [email protected].

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Zone IT Solutions is an equal opportunity employer and our recruitment process focuses on essential skills and abilities. We encourage applications from a diverse array of backgrounds, including individuals of various ethnicities, cultures, and linguistic backgrounds, as well as those with disabilities.