Enterprise Architect

Job Purpose This position is the primarily responsible for managing Application Maintenance and Development of Karvy projects on an ongoing basis with the help of internal stakeholders. Additionally this position is responsible for managing day to day issues, monitoring of service uptimes, issue resolution and problem management.This position is also responsible for Management of Service Level Agreements and Service Level Objectives at both Program and Project Level.

Job Context & Major Challenges Job Context Job Challenges:

Key Result Areas KRA (Accountabilities) (Max 1325 Characters) Supporting Actions (Max 1325 Characters) KRA1 Effectively manage the Production Support to end users Monitor and review the open issues on daily basis

• Initiate action on issues based on ageing report
• Ensure proper co-ordination of issues raised through various sources – IT Helpdesk, Application Helpdesk, Power Users
• Ensure proper SLAs are maintained

KRA2 Supervise execution of all projects within timelines to support business needs. Regularly track project against milestones and escalate any slip ups likely to impact project.

• Regularly Organise and conduct project team meetings to discuss plan, progress, issues etc.
• Categorise projects and decide on the project priority in consultation with business users
• Render Dashboards and Reports formats for effective monitoring of Program
• Monthly reporting to stakeholders using dashboards and reports
• Monitor the functioning of Project Management Tool ( RTC) to ensure it meets the requirements end to end.