Enterprise Architect - Knowledge Mgmt

Job Summary

Job Summary : • 16 to 20 years of experience • Good exposure to FSO operations, DaaS Services, Hardware leasing, Asset Management, and EUC services • Great customer management skills • Should be prompt to deliver reports (Excel, PowerPoint and other tools), Account performance to Leaders, compliance teams, stake holders • Active contribution in Budgeting exercise • Liaising with internal teams and/or vendors • Should have eye for detail and good knowledge & understanding of SOWs, Change Notes/Requests • Active participation in RFP/Bidding process • Requirement Gathering and analysis discussions and proposing Best practices and solution design to clients • Excellent managerial and analysis skills, to be able to drive project team for Awareness about project implementation life cycle • Ability to drive the team ensuring timelines and quality of deliverables • Excellent working knowledge of MS Office, particularly of Excel

Key Responsibilities

Job Responsibilities : • Ability to multi-task and prioritize workload • Ability to communicate with: o Both internal and external contacts – excellent written and verbal skills are essential o Collaboratively and efficiently with team members in different locations and Time zones • Good proof reading, grammar and written style (use of plain English). • Ability to work calmly and efficiently under pressure without compromising attention to detail • Proactive and able to work well in a team environment adapting to different styles of behavior • Working within timed deadlines with a really good eye for detail and accuracy • Outgoing, cheerful personality, enthusiastic, approachable, professional, displaying a sense of humor and able to communicate well with people at all levels • Degree level qualification or equivalent

Skill Requirements

Skill Requirement : Position: Onsite Delivery Manager

Must Have Skill

CA Service Desk Manager,Knowledge Management,BMC Remedy Action Request System,ServiceNow

Good to Have Skill

Other Requirements

Other Requirement : Experience: 16 to 20 years