Enterprise Client Advisory Account Associate

Role Description

This is a full-time hybrid or remote role for an Enterprise Client Advisory Account Associate. In this role, you'll serve as the dedicated day-to-day partner for a small number of large enterprise accounts, owning the relationship from onboarding through steady-state operations. These are complex, high-touch engagements — multiple business units, layered approval structures, and regulated environments where precision matters.

Responsibilities include:

• Serve as the primary point of contact for a small number of enterprise accounts, building trusted relationships across executive sponsors, business owners, compliance stakeholders, and end users
• Develop deep working knowledge of each client's business, regulatory environment, and internal systems landscape
• Partner with client stakeholders to identify pain points, define AI use cases, document requirements, and map data sources for integration
• Lead onboarding across multiple departments and user groups, sequencing rollout to account for competing priorities and internal dependencies
• Manage deployment timelines and production readiness activities, coordinating across client IT, security, and infrastructure teams
• Build and deliver role-specific training for varied audiences, from analysts to executives
• Track adoption and usage patterns; run structured feedback cycles and translate client input into prioritized product requests
• Triage and escalate technical issues, maintaining ownership of resolution through closure
• Prepare and lead recurring business reviews covering progress against milestones, open risks, and expansion opportunities
• Maintain account documentation including stakeholder maps, deployment status, and issue logs

Qualifications

• Bachelor's degree in business, information systems, sciences, or a related field
• 4+ years in client services, consulting, account management, or implementation, including direct experience supporting enterprise or highly regulated clients
• Track record managing complex, multi-stakeholder engagements through to delivery
• Comfort navigating client organizations with layered decision-making and formal governance processes
• Ability to explain technical concepts clearly to non-technical audiences
• Strong written and verbal communication, including executive-facing communication
• Action-oriented with strong judgment, follow-through, and comfort operating with ambiguity
• Detail-oriented, quick learner, and coachable
• Strong emotional intelligence and ability to manage difficult conversations with poise
• Willingness to travel to client sites as needed

Preferred

• Experience in banking, healthcare, insurance, or another regulated industry
• Familiarity with enterprise software deployment, integrations, or IT environments
• Exposure to AI/ML products or compliance technology