Enterprise Client Success Manager

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Enterprise Client Success Manager
Location: Remote - US or EMEA

About the role

We are looking for an Enterprise Client Success Manager to join BSI's Global Key Accounts team.

This role is focused on building strong, long-term relationships with enterprise clients, ensuring they receive exceptional service, achieve their business objectives, and maximize the value of BSI's solutions.

As an Enterprise Client Success Manager, you will partner closely with Global Account Directors and internal teams to support strategic client relationships, oversee the client experience, and identify opportunities to improve service delivery and drive long-term growth.

This is an opportunity for someone who thrives on building meaningful partnerships, solving complex challenges, and creating positive client experiences across a global business environment.

Key Responsibilities

• Build and maintain strong relationships with enterprise clients, serving as a trusted advisor and primary point of contact following the sale.
• Partner with Global Account Directors and internal teams to ensure client objectives are understood and supported.
• Develop and execute client success plans aligned with client priorities and business goals.
• Support client onboarding and training to ensure effective adoption of BSI's services and solutions.
• Proactively identify and resolve client challenges, coordinating with internal teams to ensure a positive client experience.
• Monitor client satisfaction, gather feedback, and identify opportunities to improve service delivery.
• Coordinate across BSI's divisions to ensure clients receive consistent, high-quality service and support.
• Support Quarterly and Annual Business Reviews, providing updates on client performance, service delivery, and opportunities for improvement.
• Identify opportunities to deliver additional value through expanded services and cross-divisional collaboration.
• Track client engagement, service performance, and key activities using CRM and client management platforms.
• Stay informed of industry trends and evolving client needs to strengthen long-term partnerships.

What we’re looking for

Essential

• Bachelor's degree in Business Administration, Marketing, Project/Program Management, or a related field.
• Proven experience in client success, account management, or a related client-facing role.
• Strong relationship-building skills with the ability to engage and influence senior stakeholders.
• Experience managing complex client relationships and coordinating across multiple internal teams.
• Excellent communication, presentation, and problem-solving skills.
• Strong organizational and project management skills, with the ability to manage competing priorities.
• Ability to analyze client feedback and performance data to identify opportunities for improvement.
• A proactive, client-focused mindset with a commitment to delivering exceptional service and long-term value.

Highly desirable

• Experience supporting enterprise or global key accounts within an international or matrixed organisation.
• Industry experience across Pharmaceuticals, Information & Communications Technology (ICT), Consumer Goods or Retail.
• Familiarity with CRM and client success platforms such as Salesforce, Gainsight, or similar tools.
• Experience supporting executive-level business reviews and strategic client success planning.
• Understanding of client onboarding, change management, and continuous improvement initiatives.
• Experience identifying opportunities for account growth through cross-functional collaboration.

Travel Requirements: Occasional travel to client sites or internal meetings (less than 15%).

Salary Range:
US = $90,000 - $105,000

The advertised salary range reflects the level, scope and responsibilities of the role. Starting salary within that range will be determined based on experience, skills, market considerations and alignment with internal equity principles.

Do you believe the world deserves excellence?

We are proud to be the business improvement company for other organisations to become more sustainable and resilient and finally to inspire trust in their products, systems, services, and the world we live in.

Headquartered in London, BSI is the world's first national standards organization with more than 100 years of experience. We are a global partner for 86,000 companies and organizations in over 193 countries, offering development, auditing, certification, and training services, including innovative software solutions and cyber security expertise for all industries: from aerospace and automotive to food, construction, energy, healthcare, IT and trade sectors. Incorporated by Royal Charter, we’re truly impartial, and home to the ultimate mark of trust, the Kitemark.

Through our unique combination of consulting, training, assurance and regulatory services we bring solid and broad knowledge to every company.

If you want to contribute to this inspiring challenge, bring your open and enthusiastic mindset to our dynamic team, apply now and become part of the BSI family!

D&I Policy

BSI is committed to ensuring the diversity of our workforce reflects that of our clients and the communities in which we operate. Our goal is to create a sense of belonging for all employees by providing opportunities to develop, grow, and engage with our global organization all while having fun doing great work. BSI is a community where everyone can thrive.

If you require any reasonable accommodations to be made on account of a disability or impairment throughout out our recruiting process, please inform your Talent Acquisition Partner.

#LI-Hybrid

About Us

BSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives.

Today BSI partners with more than 77,500 clients in 195 countries and engages with a 15,000 strong global community of experts, industry and consumer groups, organizations and governments.
Utilizing its extensive expertise in key industry sectors - including automotive, aerospace, built environment, food and retail, and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs.
Living by our core values of Client-Centricity, Agility, and Collaboration, BSI provides organizations with the confidence to grow by partnering with them to tackle society’s critical issues – from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world.

BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.