Enterprise Customer Success Manager (AEC)

For our client, we are seeking a Enterprise Customer Success Manager (AEC) to join the team of a leader in the Information Technology space.

This role will own strategic customer relationships across the architecture, engineering, and construction market, with a strong focus on adoption, retention, and expansion. The position partners closely with client stakeholders and internal teams to strengthen engagement, manage risk, and deliver measurable customer value. Success in this role will come from building trusted executive relationships, identifying growth opportunities, and coordinating cross-functional support for enterprise accounts.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $116,450 – $141,750 annually

Responsibilities

• Manage strategic accounts and build relationships with key decision-makers
• Maintain a strong understanding of customer status and evolving business conditions
• Assess organizational landscapes to identify opportunities that drive revenue
• Lead strategic program development that supports client success
• Manage client expectations and evaluate platform adoption
• Identify new revenue opportunities and increase client engagement
• Provide coaching and training to maximize customer value
• Forecast at-risk customers and define retention strategies
• Coordinate cross-functional commitments to support customer requests
• Document success plans and develop customer advocates

Qualifications

• 8+ years of experience in Customer Success or Account Management in B2B SaaS
• 5+ years managing enterprise or strategic accounts
• Experience managing complex customer relationships, including C-level executives
• Proven ability to identify upsell opportunities and mitigate risk
• Excellent communication and negotiation skills
• Self-starter who thrives in a fast-paced SaaS environment
• Proficiency with Salesforce and Customer Success platforms
• Ability to travel 25-30%
• Bachelor's degree preferred; relevant experience will be considered

Benefits

• Employee equity participation
• Access to comprehensive employee benefits plans
• Opportunity for commissions based on performance
• Supportive work environment focused on customer success
• Professional development and mentoring opportunities

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.