Enterprise Customer Success Manager

What youll do

Your core job is to own our customer relationships, make them successful and fans of BiteSpeed.

Tracking product adoption for our enterprise customers, ensuring they are getting maximum value leading to upsells and expansion revenue.

Becoming a trusted product advisor for our customers, helping them with all the tricks of the trade to get maximum value from BiteSpeed.

Managing cross-sells for new products and renewals, owning expansion revenue at an account level.

Building the playbook for our customer success function to scale for the next stage of growth.

What makes you a good fit

You care about delivering a service experience that parallels a Michelin star Italian restaurant.

You genuinely like helping people and making them successful

You have 2+ years of experience managing enterprise accounts & at a SaaS startup.

You have a genuine interest in conversations with people from different backgrounds to learn about their lives