Enterprise Customer Success Manager

Enterprise Customer Success Manager

On-Target Earnings: $110,000 - $130,000+

Locations:

• Austin, TX (Preferred - Onsite Monday-Friday)
• Chicago, IL
• Atlanta, GA
• Boston, MA
• Dallas, TX
• San Antonio, TX

Work Arrangement: Candidates located in Austin will work onsite Monday-Friday. Candidates located in Chicago, Atlanta, Boston, Dallas, or San Antonio may be considered for a remote work arrangement.

Enterprise Customer Success Manager

Do you enjoy helping customers achieve measurable business outcomes and ensuring they receive maximum value from their technology investments?

Our client, a rapidly growing enterprise technology organization serving many of the world's most recognized businesses, is seeking an Enterprise Customer Success Manager to support customer adoption, retention, and value realization across a portfolio of enterprise accounts.

This is an outstanding opportunity for a Customer Success professional who enjoys working with customer stakeholders, solving business challenges, and helping organizations maximize their investment in enterprise software solutions.

Why Consider This Opportunity?

• Join a growing Customer Success organization with significant executive visibility.
• Support enterprise customers across a broad portfolio of innovative technology solutions.
• Work for a company helping organizations modernize infrastructure, strengthen security, improve data management, and prepare for the future of AI.
• Strong employee-focused culture emphasizing growth, collaboration, and innovation.
• Competitive compensation and comprehensive benefits.

What You'll Do

• Manage a portfolio of enterprise customer accounts.
• Build long-term customer relationships with business and technical stakeholders.
• Develop Success Plans aligned with customer objectives and business outcomes.
• Lead customer engagement and adoption initiatives.
• Conduct business reviews and value discussions.
• Identify customer risks and drive proactive resolutions.
• Support customer retention and renewal efforts.
• Coordinate across support, product, sales, services, and renewals teams.
• Monitor customer health and engagement metrics.
• Contribute to process improvements and customer success best practices.

What We're Looking For

• 3+ years of Customer Success experience.
• Experience supporting enterprise or mid-market customers.
• Strong customer relationship management skills.
• Experience driving adoption, retention, and customer satisfaction.
• Excellent communication and presentation abilities.
• Ability to influence multiple stakeholders.
• Experience managing customer escalations and issue resolution.
• Strong organizational and project management skills.

Preferred Experience

• Enterprise software
• IT infrastructure solutions
• Cybersecurity
• Data management
• Platform management
• Hybrid cloud environments
• On-premise software environments
• SaaS migration initiatives
• Salesforce, Gainsight, Totango, or similar platforms

Compensation & Benefits

• Target OTE: $110,000-$130,000+
• Performance-based incentive plan
• Comprehensive medical, dental, and vision coverage
• Retirement benefits
• Paid time off
• Professional development programs
• Career advancement opportunities

Applicants must be legally authorized to work in the United States without employer sponsorship now or in the future.