Enterprise Engineer

Customer Delivery Engineering.

• Customer delivery engagements and/or provides support for large scale solutions and complex issues through deep technical expertise.

• Drives customer technology transitions, influencing solutions and services

• Builds customer simulations to resolve/validate complex problems and compatibility issues

Role Specific Responsibilities:

• Contribute effectively to the areas of Customer Problem Resolution.

• Interact effectively with other Engineering to solve complex problems, identifies serviceability issues and drives resolution of the issues with Engineering and other organizations.

• Provides technical expertise and guidance to resolve complex customer problems

• Owner and keeper of our culture

• Continuously learning and strengthening technical skills for relevant technical domain and adjacent technologies.

• Based on project requirements, consults and works with customers and Cisco stakeholders to plan, design, install, configure, integrate and/or optimize Cisco’s suite of products and services to accelerate business outcomes

• Supports pre-sale activities and translating business requirements into solution design.

• Monitoring and Troubleshooting: Observe and troubleshoot network systems to maintain smooth operations.

Required Skills and Experience:

• Strong knowledge of enterprise technology and on hand experience (ASR, Catalyst, and switching)
• Strong knowledge of IP routing protocols (OSPF, BGP, and IGRP) and their operation over VPN tunnels .
• Hands-on experience with IPsec ,VPN, and configuration and troubleshooting.
• understanding of DMVPN architecture, including multipoint GRE (mGRE), NHRP, and dynamic spoke-to-spoke tunnels.
• Experience with HSRP, VRRP.
• Familiarity with Cisco router platforms , Tunneling and VPN technologies.
• Ability to analyze and resolve complex network issues.
• Knowledge of encryption standards and secure hash algorithms (e.g., AES, SHA-2).

Scope:

• Interfaces internally and externally with customers, leadership, other Engineers, Partners, field personnel, CAP Managers, and internal engineering departments and product organizations.

Expertise:

• Typically requires BS in a technical field (CS/EE preferred) or equivalent plus 4+ years’ experience, IP routing and Switching (CCNP , CCIE preferred)