Enterprise Engineer I

Responsibilities

· Operate Microsoft 365 E5: maintain Exchange Online (mail flow rules, encryption, anti-spam, anti-phishing, anti-malware, retention, archiving, eDiscovery), Teams, SharePoint, OneDrive, and Entra ID identity policies (MFA, Conditional Access).

· Support security and compliance hygiene: assist with DLP, Defender, and Purview policies; participate in periodic audits and reviews; contribute to policy improvements.

· Execute and support automation: run existing PowerShell scripts for provisioning, reporting, and monitoring; assist in modifying scripts under guidance; support Power Automate workflows.

· Handle incidents and requests: create and update ServiceNow tickets, investigate issues using knowledge bases and logs, and escalate to senior engineers, Microsoft, or vendors as needed.

· Contribute to documentation: capture troubleshooting steps, update KB articles, and assist in maintaining runbooks and operational documentation.

· Collaborate with cross-functional teams to support changes and ensure minimal disruption to business operations.

· Communicate status updates, issues, and resolutions clearly to stakeholders and team members.

Required Qualifications

· Bachelor’s degree in Information Systems, Computer Science, Engineering, or related field, or equivalent experience.

· 1+ year of IT experience or equivalent technical education with exposure to Microsoft 365 administration and systems fundamentals.

· Foundational knowledge of Microsoft 365 admin portals and services.

· Basic PowerShell skills; ability to run and begin modifying scripts with supervision.

· Understanding of identity and security concepts including MFA, Conditional Access, DLP, and Defender.

· Strong troubleshooting, customer service, and communication skills.

Preferred Qualifications

· Familiarity with Copilot, Power BI, Power Automate, and API integrations.

· Experience with ServiceNow, CloudAlly, LastPass, Mimecast, or ShareGate.

· Exposure to vendor support processes and escalation handling.

· Interest in automation, scripting, and continuous improvement.