Enterprise Infrastructure Specialist (Network & Security)

Key Responsibilities

Security Responsibilities

• Enforce enterprise information security standards and policies.
• Monitor and report security incidents, policy violations, and abnormal system activities.
• Support departments and users in complying with information security requirements and procedures.
• Implement and maintain security controls across existing systems and infrastructure.
• Evaluate security tools, solutions, and processes and provide recommendations aligned with UCSI standards.
• Perform security assessments and vulnerability scanning on systems, applications, and networks.
• Lead remediation efforts for high and critical vulnerabilities with relevant teams and stakeholders.
• Coordinate with external vendors for security-related tools, upgrades, maintenance, and support.
• Provide technical support relating to network, system, and application security issues.
• Maintain and update technical documentation, guidelines, and security best practices.
• Communicate security procedures, reminders, and compliance expectations to end users.
• Escalate unresolved issues to system vendors or the network team as required.
• Participate in security-related improvement projects, system upgrades, and new initiatives when assigned.

Network Responsibilities

• Support daily network operations within the Computer Services Department.
• Monitor LAN, WAN, wireless networks, and overall infrastructure performance.
• Review network, system, and activity logs and respond to alerts when required.
• Attend and resolve IT support tickets in a timely manner using the designated ticketing system.
• Configure, manage, and troubleshoot firewalls, routers, switches, access points, and load balancers.
• Assist in planning, designing, and implementing network infrastructure improvements and upgrades.
• Manage and support incident and problem resolution involving server, network, and end-user devices.
• Provide technical support for installation, upgrades, configuration, and maintenance of network equipment.
• Maintain overall network design, connectivity, and security across the organisation.
• Oversee network and security operations for all UCSI campuses, subsidiaries, and related entities.
• Be on standby when required to support operational needs.
• Perform additional duties assigned by your supervisor when necessary.

Qualifications & Requirements

• Diploma or Degree in Information Technology, Computer Science, Network Engineering, or related field.
• Minimum 3–5 years experience in network administration, network support, or similar technical role.
• Preferably hands-on experience in Security Operations Centre (SOC) and Security Information and Event Management (SIEM) operations, including security monitoring, alert triage, incident investigation, escalation, reporting, and coordination of remediation activities.
• Working knowledge and practical experience in applying ISO/IEC 27001 and the NIST Cybersecurity Framework to security controls, risk management, incident response, compliance, and continuous improvement activities.
• Experience supporting or implementing a Zero Trust environment, including identity-based access, least-privilege principles, multi-factor authentication, device security, network segmentation, and continuous monitoring.
• Experience managing enterprise network environments (LAN, WAN, Wi-Fi).
• Strong understanding of TCP/IP, VLANs, routing, switching, DNS, DHCP, and authentication protocols.

Preferred Certifications (added advantage)

• Cisco: CCNA, CCNP
• Palo Alto: PCNSA, PCNSE
• HPE Aruba
• IT security or infrastructure-related certifications (optional)

Skills & Competencies

• Hands-on experience with network devices such as firewalls, switches, routers, wireless controllers, and access points.
• Strong troubleshooting and analytical skills with the ability to diagnose complex network issues.
• Experience in firewall policy configurations, VPN deployment, and network access control.
• Ability to prepare network diagrams, documentation, and maintenance reports.
• Strong teamwork, communication, and user support skills.
• Able to work under pressure and respond to urgent operational needs.

Pay: RM3,500.00 - RM12,000.00 per month

Benefits:

• Additional leave
• Free parking
• Health insurance
• Maternity leave
• Opportunities for promotion
• Professional development

Application Question(s):

• How long is your notice period?
• Expected salary

Education:

• Bachelor's (Preferred)

Experience:

• network administration/ support, or similar technical role: 3 years (Preferred)

Work Location: In person